(Rates from $209.15)
Hivernage Hotel And Spa
Marrakech property near Djemaa el Fna
Location
Harmonising contemporary design with age-old Moorish craftsmanship, this smart, six-floor city-centre hotel is located in the upmarket Hivernage neighbourhood, a kilometre from the medina and souks.
See this hotel on a mapProperty amenities
Luxuriate in the state of the art spa and chose between international or Moroccan flavours in two fine restaurants; a panoramic terrace offers views over Agdal Gardens and the Atlas Mountains.
More hotel informationGuestrooms
Characterised by a union of contemporary and Moorish influences, the individually designed guestrooms all open on to balconies and include minibars, cable TV and Internet connections.
More room informationTraveler Opinions: Hotel review summary of Hivernage Hotel And Spa, Marrakech Hotel
| Overall satisfaction | 92% of travelers (13 of 14) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 4.1 | 4.1 | 4.3 | 4.0 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Hivernage Hotel And Spa in Marrakech
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Gorgeous, great spa
We really enjoyed our stay at the Hotel Hivernage and Spa. Close enough to the medina, great staff in the pool/bar/spa. Highly recommended---although don’t ask for change (or anything else) at the front desk.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 1 | 1.0 | 2.0 | 2.0 | 2.0 |
NO running water; ANTS all over the floor
During our second night there, we noticed an ARMY OF ANTS crawling around the floor near the bed. We spent 30 minutes trying to "remove" them. We contacted the front desk about this issue, but they did nothing about it. Also during that night, we realized there was NO RUNNING WATER. We thought it would only last a couple of hours, but no, it lasted until the next morning at checkout. With the 100 degree heat, it would’ve been nice to enjoy a shower of two. We complained during checkout the next moring, but the staff was not at all concerned. They said that nothing could be done because only the manager would have the ability to address the issue. They lied and told me the manager was not on site. After a few more minutes of haggling, the manager mysteriously appeared. Unfortunately, he was even more lackadaisical than his staff. He told me that notices had been handed out in advance warning guests of the situation. NO - we did not receive any such notice! He then said that the water had since been turned on. Unfortunately that didn’t help us, considering we were already checking out and about to miss our flight! The Hivernage staff does not excel in customer service. I couldn’t believe that we didn’t have access to running water. However, I was more disappointed with the way the hotel staff mishandled the matter. I am very disappointed and would not recommend this hotel to anyone. You would have finer amenitities in a Medina riad for a fraction of the price.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
Rooms were good, staff friendly, food was so so
The hotel rooms were great in a good location, I just would not eat in the hotel