Hotel Reviews of Novotel Toronto Centre, Toronto hotels, ON, Canada Skip navigation
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Novotel Toronto Centre

Downtown Toronto hotel adjacent to the Sony Centre

Traveler ratings summary of Novotel Toronto Centre, Toronto Hotel

Scores are based on a 1 (poor) to 5 (excellent) rating system.
Overall satisfaction 88% of travelers (103 of 117) recommend this hotel
4.2
Hotel service Hotel condition Room cleanliness Room comfort
4.2 4.3 4.5 4.3
Scores are based on a 1 (poor) to 5 (excellent) rating system.

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Individual ratings and reviews

All reviews displayed below have been submitted by customers who stayed at this hotel. Only the 25 most recent reviews are shown.

A traveler recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 5.0 3.0 5.0
Posted: 18-Nov-09

Good Place to Stay

My stay at the Novotel was great. The hotel nice and clean, and the hotel staff very accommodating. The location is great - a couple of blocks from the station and easy walking distance to lots downtown.

A traveler from Cleveland, OH recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 4-Nov-09

Best Buy

We last stayed at this hotel 5 yrs ago and it’s in better condition now. Rooms have been updated and beds are very comfortable. Our room was 4th floor front of the hotel and with the drapes closed you can’t even hear the traffic. Located 2 blocks from Union Station allows you to park the car and not need to drive and search for parking. Staff was very helpful and our morning waiter was working there 5 yrs. ago. Very good hotel.

Gina S from Tustin, CA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 3.0 3.0 4.0 4.0
Posted: 21-Oct-09

Great location!

The Novotel was close in proximity to plenty of restaurants and bars. It was also a quick walk to many of the tourist attractions. Nice, clean, quiet hotel.

Traveler's tip on local attractions

Very quick walk to the Air Canada Centre.

A traveler from Boston MA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 20-Oct-09

Excellent choice

Very convenient, and extremely good value. Excellent buffet breakfast.

A traveler from Concepcion, Chile recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 5.0 5.0 5.0 4.0
Posted: 3-Oct-09

Nice hotel in a good neighborhood

The hotel’s location was great since I was there at the end of September, although it may be a bit of a walk to the Convention Center in the winter. The nearby neighborhood has nice restaurants and a great coffee place. The hotel es comfortable and friendly, although I couldn’t open my window. The breakfast buffet was good although expensive.

A traveler from Detroit, MI recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 1-Oct-09

Very comfortable room

This hotel was very conveniently located in the city with good food and entertainment nearby. The staff was friendly and helpful. The room was roomy and the bed was VERY comfortable. We wood definitely stay here again.

Christiane L from Hoffman Estates, Chicago, Illinois recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 25-Sep-09

The best hotel, great location, stay there last year and will stay there on my next trip to tORONTO

I have nothing bad to say about the Novotel Toronto. Great hotel, Great location, I recomment this hotel to everybody. This was a dream vacation.

Traveler's tip on dining

There is about 50 places around the hotel to eat for all budget.

A traveler from Madrid recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 22-Sep-09

Great Hotel

Great Hotel, best service

A traveler recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 4.0 4.0 5.0 5.0
Posted: 19-Sep-09

Luxury Value..

Very nice location. Top-notch hotel for a reasonable price..

A traveler from Reading, PA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 4.0
Posted: 16-Sep-09

Hotel Rating

The location was great, close to everything. Check in was fast and simple with no issues. Hotel was very clean, I liked how this hotel had an indoor pool and gym that was open till 11:00.

Traveler's tip on dining

If you love italian food, the Spaghetti Factory was right across the street from the hotel, service was great and the prices were resonable.

A traveler from NY State recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 3.0 5.0 3.0
Posted: 15-Sep-09

very French-Canadian

but all speak English.

A traveler from Split, Croatia does not recommend this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
2 3.0 2.0 3.0 2.0
Posted: 15-Sep-09

did not fulfill its rating requirement

The hotel was located near downtown and fine for walking to nearby attractions. However the windows did not open, the room smelled of smoke (had requested nonsmoking) and the manner in which the mini bar and related services were presented was below a 3 and a half star service. I would have had to ask for a different refigerator to actually use one since the minibar was packed full and sensor activated if you removed any drinks. The hallways were stained carpet and needed an upgrade. The fact that continentel breakfast was not included again did not befit the rating of the hotel.

Jim s from Plattsburgh ny recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 4.0 5.0
Posted: 12-Sep-09

Very good hotel for the cost

Locate so it is easy to get to most tourist sites on foot. Metro is close. Would definitely go back.

A traveler from Amherst, NY recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
3 4.0 4.0 3.0 3.0
Posted: 10-Sep-09

What We Expected

The location of the hotel was excellent for our needs - good selection of restaurants directly across the street, very close to the Hockey Hall of Fame and an easy walk to the Rogers Centre, CN tower and Eaton Centre. Helpful staff.

Robert P from Annandale, VA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 4.0 5.0
Posted: 9-Sep-09

Good place to stay for Blue Jays baseball games

One of the least expensive hotels near Rogers Centre, and within walking distance of a number of attractions and great restaurants. Be careful about the Internet service, though. It does not reach all of the rooms.

A traveler from Chicago does not recommend this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
3 4.0 3.0 3.0 3.0
Posted: 2-Sep-09

OK for a 3 star- nothing amazing

Staff: very nice. Room: OK, not too pretty or comfortable. Views: not good- either a parking lot or buildings directly across the street. Stay here if you really don’t care about the room and don’t plan to spend too much time at the hotel.

Traveler's tip on getting the most out of your stay

Don’t plan any shopping on Sundays. Many places are open very limited hours.

A traveler from Beijing does not recommend this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
2 1.0 4.0 5.0 4.0
Posted: 1-Sep-09

Service is the worst I’ve known.

Service is the worst I’ve known.

Kooki f from Wilmette, Il recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 26-Aug-09

Great experience

My 5 people enjoyed staying at this location. It is located near many attractions, especially the lakefront and the St.Lawrence Market. As a leader my only objection was that the staff were not prepared to recommend theaters or events for the one night we were experiencing Toronto. I asked several concierges for recommendation, and none were more helpful than the pamphlet. We will be returning to Toronto next year and would request info on August events and performances.

Michael T from Milwaukee,WI recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 5.0 5.0 4.0 4.0
Posted: 19-Aug-09

Happy with hotel

MY family and I were very happy with this hotel. Staff was friendly and helpful. Location was good. Close to Union Station for connecting with the subway. Close to the harbor and ferries. Plenty of decent dining options close by, as wellas Lawrence St. market. If you don’t mind walking , the Distillery District was a nice walk for my family.

A traveler from Mexico City recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 5.0 3.0 4.0
Posted: 19-Aug-09

Nice and well located

The hotel is almost new and well design, has the basic staff, lacks a consierge but is OK.

Traveler's tip on local attractions

The hotel is everything you need for a basic confortable bed and breackfast, with luxurious spaces and good location. Try the San Lorenzo market next blocks and good pubs right in front

A traveler from tremont,pa recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 12-Aug-09

ideal location

located in downtown toronto with walking distance to all attractions and restaurants

Traveler's tip on local attractions

on/off bus service for the length of your stay

A traveler from New York, NY does not recommend this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
1 3.0 3.0 3.0 1.0
Posted: 11-Aug-09

Not Impressed at all....

Hotel is nothing like the pictures they have displayed... If u are going to stay at a hotel, stay somewhere more upscale for the same price. This hotel is not even updated... Hotel is not worth the price of stayin...

A traveler from Pittsburgh recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 3.0 5.0 5.0 5.0
Posted: 5-Aug-09

A nice place in a great location.

Novotel is centrally located for the CN Tower, the Rogers Centre, the Hockey Hall of Fame and so much else. It is a nice quiet oasis in the midst of an exciting city. Parking is expensive and something of a hassle, but other than that it is a good place to go for a visit to Toronto.

A traveler from Green Bay, WI recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 5.0 5.0 5.0
Posted: 21-Jul-09

Nice hotel, great location

Very pleased with the quality of the hotel, room and service. Did not experience any noise and enjoyed our stay. They were working on the underground parking ramp so there was loud noise during day. There was a sign posted at the front desk and they did not work on the weekend. We weren’t around the hotel during the day so it didn’t bother us. Room was pleasant and clean. Due to three people in our room, we had to request an extra set of towels a couple of days. Other than that, cleaning service was very efficient. Staff was friendly. Great location. Lots of shops and restaurants within walking distance. There is a great Irish Pub across the street with great food.

Traveler's tip on getting the most out of your stay

No need to have a car when staying at this hotel. You’re two blocks away from Union Station. Take advantage of the public transportation. The street cars are always available once you figure out the routes. If you get on and off the subway and/or street cards more than three times a day, it’s better to purchase an all day pass. It’s especially cost effective on the weekend. Two can ride on one all day pass.

Steven P from North Carolina recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 3.0 4.0 4.0 4.0
Posted: 7-Jul-09

good value for downtown

The best part of this hotel is its location within easy walking distance of downtown sites and harbor attractions. Rooms and service are ok, clean and efficient, but nothing special

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