Casa Dona Susana (formerly Los Arcos Vallarta)
In Romantic Zone, spa property with an outdoor pool
Close to beach
Situated in the Romantic Zone neighborhood of Puerto Vallarta, this property is near Playa de los Muertos and Casa Kimberley. Other nearby points of interest include Malecon.
See this hotel on a mapSwimming pool
Casa Dona Susana (formerly Los Arcos Vallarta) provides a restaurant, an outdoor pool, and a bar/lounge. Other amenities include wireless Internet access and spa services.
More hotel informationRefrigerators
Guestrooms have satellite television, direct-dial phones, and air conditioning; rooms also include refrigerators, hair dryers, and showers only.
More room informationTraveler Opinions: Hotel review summary of Casa Dona Susana (formerly Los Arcos Vallarta), Puerto Vallarta Hotel
| Overall satisfaction | 89% of travelers (35 of 39) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 4.3 | 4.0 | 4.3 | 3.8 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Casa Dona Susana (formerly Los Arcos Vallarta) in Puerto Vallarta
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 3.0 | 4.0 | 3.0 |
regular visit
keep coming back to this hotel year after year because it is economical, friendly, near everything worth doing, and has the use of three different facilities... however there are too many wonderful restaurants and bars in the local area to go the way of the all inclusive package.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
Right around the corner from the beach
I was originally slated to have a standard room, but I noticed that the windows did not open. I went down to ask whether there was another option, since I suffer abit from asthma, and since it was low season (and only because it was low season) did they have an option: and beautiful it was! A balcony! The view was not the best, but I could sit outside (after borrowing a coffee maker, and having coffee in my room!) and ’view’ the ocean. Again, the Casa is not at the ocean: but that’s okay, since it’s all of 50 paces away. The staff is extremely friendly (although, the FD staff tend to stay on the phone on what appear to be personal calls, while you are waiting for service?) and leave ’flowers’ made of toilet tissues when making the beds! Quite nice. The neighborhood is great: access to the beach is via the Playa los Arcos (easy!); restaurants & bars abound in the neighborhood; as do the taco stands around the corner! In less than five minutes (strolling) you are on the Malecon; even before that, you get to the Island with the Banyan tree!
Traveler's tip
You will be pestered on the beach to purchase the ’local goods’. A friendly "no gracias, amigo/amiga" is sufficient. It won’t keep them away, but you will feel better than just ignoring them.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 4.0 | 4.0 | 4.0 | 3.0 |
Not very impressed
The rooms were packed together very tightly. I did not like that you only had about 2ft of moving space around the bed to do any unpacking or anything. The shower was tucked away in the bathroom, the sink being so close that if you are a somewhat larger person you would not be able to make it in and out of the shower. The service was decent, going to the hotel down the street for food and drinks was not too bad, but this hotel was defiantly more "authentic" rather than luxurious.