Hotel Reviews of The Drake Hotel, Chicago hotels, IL, United States of America Skip navigation
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The Drake Hotel

Traditional, elegant Chicago on the Magnificent Mile

Traveler ratings summary of The Drake Hotel, Chicago Hotel

Scores are based on a 1 (poor) to 5 (excellent) rating system.
Overall satisfaction 87% of travelers (87 of 100) recommend this hotel
4.3
Hotel service Hotel condition Room cleanliness Room comfort
4.4 4.2 4.4 4.3
Scores are based on a 1 (poor) to 5 (excellent) rating system.

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Individual ratings and reviews

All reviews displayed below have been submitted by customers who stayed at this hotel. Only the 25 most recent reviews are shown.

A traveler from Bath Mi recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 4.0 5.0 5.0
Posted: 25-Oct-09

Always have enjoyed the Drake

The Drake always provides a very friendly enviorment, which is always appreciated when I have been traveling all day. The last thing I want is a hassle at check in or an attitude from staff. The Drake makes a weary traveler welcomed.

A traveler from Grand Rapids, Michigan recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 15-Oct-09

Best hotel bed I ever slept in....

Not only is it a beautiful hotel with a gracious staff, the bed, pillows and bedding were fabulous! We took the information off the bed pillows so we could order them once we got home. We found out that the pillows are made exclusively for this Hilton owned Hotel. We have them now at home and they are awesome. The restuarants and coffee cafe in the hotel are great as well. We had the best experience! Will defintely stay again!

Traveler's tip

Located within walking distance to shopping, dining, etc....

A traveler from Euclid, OH recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 13-Oct-09

Excellent Hotel

Both my husband and I were very pleased with the service, food and accommodations especially that the hotel gave us early entry 11:00 a.m. to the room when it became available instead of 3:00 p.m. We were extremely tired and had asked for early access for early access if a room became available. We would definitely stay at the Drake again.

Traveler's tip on shopping

Shopping and Dining

A traveler from Traverse City, MI recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 7-Oct-09

Absolutely loved it!

We commented to each other about the courteousness and helpfulness of everyone at the hotel. The bed was so comfortable and the linens were luxurious. We felt very special while staying at this beautiful hote.

Traveler's tip on dining

CoCo Pazzo Italian Restaurant was excellent only a few blocks from Drake Hotel.

A traveler from Kansas City, MO recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 4.0 5.0 4.0
Posted: 22-Sep-09

Very nice, and loved the workout room.

They upgraded our room at a very low price.

Traveler's tip on shopping

Great shopping better than NY because everything is in walking distance. Not all spread out.

A traveler from Dallas, TX recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 11-Sep-09

Great Weekend

We really enjoyed The Drake Hotel and all it’s services. Loved how close it was to shopping, restaurants and parks.

A traveler does not recommend this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
2 4.0 3.0 3.0 2.0
Posted: 9-Sep-09

Downside to non-cancellable rates

I booked a room for 3 nights at the Drake taking advantage of the lower rates for non-cancellable reservations. The downside of this is that you don’t have much leverage when you are given a smallish room looking out on the air cooling unit. The Drake is a strange combination of elegant and shabby. I think you can do much better for the price.

A traveler from Larchmont, NY recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 2-Sep-09

Magnificent Hotel

Magnificent hotel with fabulous views of the lake.

Traveler's tip on nightlife

A short walk to fine dining and clubs.

A traveler from Long Island, NY recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 5-Aug-09

very classic

Great service and woundeful location. I would love to stay in my next visit to Chicago.

Traveler's tip on dining

Very nice restaurants closer to the hotel.

A traveler from New Jersey recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 3.0 2.0 5.0 5.0
Posted: 21-Jul-09

Drake Hotel

Hotel needs to be cleaned in public areas. Elevators need to be fixed.

Traveler's tip on saving a few bucks

Internet service is extremely expensive. Competitors offer it for free. Even lobby wireless requires a paid subscription. The Westin across the street offers it for free. Guess where I spent my time.

A traveler from Washington, DC recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 5.0 5.0 4.0 5.0
Posted: 16-Jul-09

Great Hotel

Great location, great service, wonderful adjacent coffee house

Traveler's tip

Location, location, location!!

A traveler from Fort Wayne, Indiana recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 5.0 5.0 5.0
Posted: 14-Jul-09

A Great Classic Hotel

I felt like I went back in time to a great place to be. One evening there was a swing band with some great dancers which were great to watch. The accomodations were great! It was a great experience and I would love to go back. The restaurant, The Cape Cod was unbelieveable! The Coq bar was very warm and fun. The only observation I would make is that with a hotel of this caliber, the service was not quite as I would expect. The waitress in the tea room was not very friendly and there were some other small points that were noticed. However, overall, great experience.

Denise S from Inarajan, Guam recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 14-Jun-09

Outstanding

We always wanted to go to the Drake because of its historical appeal. We were very impressed with the service and the beautiful lobby and rooms. It was fascinating to see pictures around the hotel of people who used to frequent or visit the hotel from Al Capone to Lady Di. And the convenience of its location right there on Michigan Avenue. It is a pleasant walk up the avenue to different restaurants and great shopping.

A traveler from Loves Park, Illinois recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 10-Jun-09

Very Elegant

Quiet

Traveler's tip

Close to attrations and shopping

A traveler from chicago, il does not recommend this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
2 5.0 5.0 5.0 1.0
Posted: 10-Jun-09

not impressed

service is good but room is very small. a lot of noise from the outside during the night. not worth the money.

Traveler's tip

honey moon

A traveler from Southfield, MI recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 27-May-09

Absolutely Beautiful! Will definitely stay there next time in Chicago!

I met several friends in Chicago for a "Girl’s Weekend". We had never stayed at The Drake, but it was highly recommended. It was more than we cold have ever expected! The hotel itself was exquisite, the service was beyond excellent and the rooms were spacious and comfortable. We had a wonderful time and we will definitely return next year!

A traveler from Gettysburg, PA does not recommend this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
3 3.0 2.0 3.0 3.0
Posted: 26-May-09

Aging and shabby

The furniture in my room was nicked all over, there was no ottoman. No newspaper was delivered, no TV channel guide, no hotel restaurant menus in the room. An early check-in fee was charged, even though the room was ready. Bathroom cleaning was superficial. At 3pm one day, the room had still not been madeup. This used to be a splendid hotel. I won’t go back.

Traveler's tip on dining

The Cape Cod Room in the hotel had excellent service and food.

A traveler from Valparaiso, IN recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 5.0 4.0 5.0 5.0
Posted: 6-May-09

Spectacular view of the lake

A wonderful stay. The "soaking tub" is not what it is billed for and that was a huge reason for the decision to stay at this hotel, so I was disappointed in that. Overall, it was a great hotel and the staff was wonderful.

A traveler from Boston,MA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 4.0 5.0 4.0
Posted: 21-Apr-09

Drake is a great location for Chicago vacation.

The concierge service was outstanding. Their advice was excellent, and the bookings fit our needs perfectly. The location allows easy walking to tourist sites, restaurants etc.I recommend the Drake.

Traveler's tip on local attractions

Visit the Chicago Architectural Institute for fabulous tours etc. Definitely take the architectural river tour. Second City is fun. The view from the Shedd Aquarium is breathtaking.

A traveler from Derry, PA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 5.0 5.0
Posted: 21-Apr-09

Comfort but at a cost

we enjoyed our stay in Chicago over Easter. The room was very spacious and staff very helpful. Parking was ridiculous at $50 a day/

Traveler's tip on dining

Gino’s east for pizza Prohakaba(?) for Polish food excellent.

A traveler from Scottsdale, AZ recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 15-Apr-09

Wonderful hotel

Stayed in a lakeview room that had a great view. The room was quiet and very comfortable, the staff friendly and efficient, and tea in the Palm Court a nice treat. The only negative was the breakfast in the executive lounge was so-so and the extra cost for wine/alcoholic beverages in the evening in the executive lounge was pricey for what you get. Otherwise a great place to stay and will definitely return.

Traveler's tip

Great location for shopping, restaurants, attractions, and nightlife.

A traveler from Kalamazoo, MI does not recommend this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
2 2.0 3.0 3.0 3.0
Posted: 31-Mar-09

Drake Hotel Chicago doesn’t live up to they hype

This was the second time I stayed at the Drake, the most previous I was incorrectly billed for items not purchased. I wanted to give this historic hotel another chance. From the rude bell service to waiting 45 minutes for my bags to be delivered to my room to the slow check in process I was overall not pleased with my stay. The atmosphere was not welcoming because of the staff. The hotel does have charm however, this charm takes a back seat when you don’t feel welcome to the hotel. I believe we all are hurting in this economy and the hotel was charging less for rooms then in the past, but obviously they have cut service levels in order to do so.

A traveler from Indianapolis, IN recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 24-Mar-09

loved the Drake

we really enjoyed our stay at the Drake! when they didn’t have any king rooms available they upgraded us to a queen deluxe room with a city view which was even better! the concierge was very helpful and the staff was very attentive.

Traveler's tip on dining

Billy Goat Tavern is just a few blocks away and has some of the best burgers in town. This place is a must-see if you are a cubs fan! lots of history with Wrigley Field!

A traveler from Ann Arbor MI recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 5.0 4.0 3.0 5.0
Posted: 18-Mar-09

Not as nice as it was 4 years ago.

I like to stay at hotels with excutive floors.The perts of the Excutive Club is not worth the exta money.You have to pay for the alcohol and beer. The appetizers aren’t as nice as they use to be. The breakfast is nothing special.The club isn’t as clean as it use to be. I was totally disappointed.The staff is still excellent in the club.The staff at the front desk is fabulous.

Traveler's tip on recreational activities

The Red Door Spa is across the street and worth the visit.

A traveler does not recommend this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
1 1.0 3.0 3.0 3.0
Posted: 17-Mar-09

There was a snow storm in New York

and my flight was more than 3 hours delayed, meaning I would arrive at the hotel at 2 am. I ahd booked both the airtickets and the hotel through Expedia, so I called up and asked that my flight and my hotel booking be moved to the next day. The Hotel did not accept that and went ahead and charged my for my stay, despite the fact that I arrived the next day. I found this simply unacceptable.

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