(Rates from $59.00)
Regency Inn and Suites West Springfield
West Springfield property with an indoor pool
West Springfield
This West Springfield property is located near Big E. Another nearby point of interest is Josiah Day House.
See this hotel on a mapSwimming pool
Regency Inn and Suites West Springfield offers a complimentary Continental breakfast each morning. Other amenities include an indoor pool, a 24-hour front desk, and multilingual staff.
More hotel informationRefrigerators
Guestrooms have cable television, free local calls, and cable/satellite TV; rooms also include refrigerators and microwaves.
More room informationTraveler Opinions: Hotel review summary of Regency Inn and Suites West Springfield, West Springfield Hotel
| Overall satisfaction | 20% of travelers (3 of 15) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 2.2 | 1.7 | 2.0 | 2.1 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Regency Inn and Suites West Springfield in West Springfield
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 1 | 1.0 | 1.0 | 1.0 | 1.0 |
Never again!!!!
My family and I will never stay here again! We got the only room in the whole place with a key(no key card). The only door with the old numbers still on it. The "porch area" had dirty socks, towel, and a bunch of cups full of old smelling cigarettes. The porch next to ours had a old dead bird on it. The refrigerator had mold on the out side of the door, the ice box was covered in freezer burn. The bathroom door had burn marks on it. The bed sheets had burn holes, as did the night stand! we asked for a non-smoking room we had children with us!
Traveler's tip
Even if you want to save some money i dont think you should stay here!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 1 | 1.0 | 1.0 | 1.0 | 1.0 |
Would never stay hear again
The hotel is old and run down and in a depressing part of town. We had reserved three rooms for family traveling together. When we checked into the hotel and entered the rooms, we discovered one of them had absolutley no lights in the room except for the entry ceiling light! All other lamps and wall fixtures had either been removed or did not work. Another room was quite large and had an entry ceiling light as well as one wall fixture between the two beds and a very small floor lamp, but these were hardly adequate for the size room. The desk staff did scrounge up some additional lamps at our request, but their attitude seemed to express that we were causing them too much work. The third room’s air conditioner was broken and it was continually freezing inside. The hotel placed a ceramic heater unit in the room for "guest’s comfort"... this was Memorial Day weekend! In addition, there was very little furniture in all the rooms, just a bed, dresser, and night stand... no easy chairs, desk or desk chairs... not even in the larger room. Although it appeared the rooms had been cleaned, the linens as well as all the furniture and plumbing fixtures were so old, things just didn’t "feel" clean. Bottom line is that this hotel needs major upgrades and attention. Given what we found, I’m not even sure how it can pass code and stay open.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 1 | 2.0 | 1.0 | 1.0 | 2.0 |
Not great
No upkeep, wires over the pool, asnd trash on the floor when we walked in. If it was kept up it would be nice the room was huge.