See all properties
Save

Hyatt Zilara Cancun - Adults Only - All Inclusive
4.5 star property

Elegant adults-only property on the beach

Choose dates to view prices

your current months are May, 2024 and June, 2024.
May 2024
June 2024

Hyatt Zilara Cancun - Adults Only - All Inclusive

Photo gallery for Hyatt Zilara Cancun - Adults Only - All Inclusive

Couples treatment rooms, sauna, spa tub, steam room, body treatments
Premium bedding, pillowtop beds, free minibar, in-room safe
Coffee shop
Lobby sitting area
Presidential Suite | Bathroom | Separate tub and shower, jetted tub, rainfall showerhead

Overview of Hyatt Zilara Cancun - Adults Only - All Inclusive

VIP Access
Reviews
9.4

Exceptional

Highlights
  • Staff & service is scored top 10% in Cancun by travelers.
  • Cleanliness is scored top 10% in Cancun by travelers.

Popular amenities

  • Pool
  • Hot TubHot TubHot Tub
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant
  • BarBarBar

Check out the area

Map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500
  • Popular LocationLa Isla Shopping Mall15 min walk
  • Popular LocationCancun Interactive Aquarium17 min walk
  • Popular LocationTortuga Beach6 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)21 min drive
Our Silver, Gold and Platinum members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
Platinum tier member
Room upgrades when available, plus Silver perks
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

Room options

View all photos for Ocean View Junior Suite Double

Ocean View Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Ceiling fan
  • 656 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Ocean View Swim Up Suite King

Ocean View Swim Up Suite King | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Swim Up Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Ceiling fan
  • 850 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Junior Suite Double

Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Ceiling fan
  • 656 sq ft
  • Sleeps 4

View all photos for Junior Suite King

Junior Suite King | Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Ceiling fan
  • 656 sq ft
  • Sleeps 2

View all photos for Ocean View Junior Suite King

Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Ceiling fan
  • 656 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Junior Suite Double

Ocean Front Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Ceiling fan
  • 656 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Ocean Front Junior Suite King

Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Ceiling fan
  • 656 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Luxury Suite King

Ocean Front Luxury Suite King | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Luxury Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Ceiling fan
  • 764 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Presidential Suite

Presidential Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Presidential Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Refrigerator
Free minibar items
LED TV
Hypo-allergenic bedding
  • 1334 sq ft
  • Ocean view
  • Sleeps 2

Similar properties

Exterior
Live Aqua Beach Resort Cancún - Adults Only - All Inclusive
Pool
All inclusive
Spa
Pet friendly
9.2 out of 10, Wonderful, (1715)
The price is $479
$584 total
includes taxes & fees
May 1 - May 2
Live Aqua Beach Resort Cancún - Adults Only - All Inclusive

About the neighborhood

Cancun

Hyatt Zilara Cancun - Adults Only - All Inclusive is located in Zona Hotelera, a neighborhood in Cancun, and is in the entertainment district and on the beach. La Isla Shopping Mall and Forum By The Sea Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Tortuga Beach and Delfines Beach. Iberostar Cancun Golf Course and Puerto Cancun Marina Town Center are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing.
Visit our Cancun travel guideOpens in a new window

What's nearby

  • La Isla Shopping Mall - 15 min walk
  • Cancun Interactive Aquarium - 17 min walk
  • Chac Mool Beach - 18 min walk
  • Forum Beach - 2 min drive
  • Tortuga Beach - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • Snack Grand Park - 9 min walk
  • Lobby Bar - 3 min walk
  • Bubba Gump Shrimp Co. - 2 min walk
  • Sweet & Coffee - 8 min walk
  • Umami - 7 min walk

About this property

Hyatt Zilara Cancun - Adults Only - All Inclusive

Luxury all-inclusive property near La Isla Shopping Mall
Located close to Forum By The Sea Mall and Tortuga Beach, Hyatt Zilara Cancun - Adults Only - All Inclusive provides a swim-up bar, a beach bar, and a poolside bar. With a white sand beach, beachfront dining, and beach cabanas, this property is the perfect place to soak up some sun. Indulge in hydrotherapy, reflexology, and a facial at the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Pilates classes and yoga classes are offered at the health club; other things to do include racquetball/squash and beach yoga. In addition to concerts and live shows and a terrace, guests can connect to free WiFi in public areas.
Other perks at this property include:
  • 2 outdoor pools with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Express check-in, ATM/banking services, and a TV in the lobby
  • An elevator, 7 meeting rooms, and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All 307 rooms include comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and laptop-compatible safes. Guest reviews speak positively of the spacious rooms at the property.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with jetted tubs and rainfall showers
  • LED TVs with cable channels
  • Furnished balconies or patios, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Snorkeling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Japanese, Korean, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Asiana
  • La Adelita Cantina
  • Maria Marie
  • Punta Vista
  • Spice

Things to do

  • 2 outdoor pools
  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Foosball table
  • Full-service spa
  • Health club
  • Karaoke
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Conference center (6,781 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Furnished balcony/patio

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Hyatt Zilara Cancun - Adults Only - All Inclusive?

As of Apr 25, 2024, prices found for a 1-night stay for 2 adults at Hyatt Zilara Cancun - Adults Only - All Inclusive on May 7, 2024 start from $621.35, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Zilara Cancun - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, volleyball, aerobics classes, and more.

Where is Hyatt Zilara Cancun - Adults Only - All Inclusive located?

Located in Zona Hotelera, this beachfront property is in the entertainment district and within 1 mi (2 km) of La Isla Shopping Mall and Forum By The Sea Mall. Tortuga Beach and Iberostar Cancun Golf Course are also within 6 mi (10 km).

Hyatt Zilara Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1471 out of 1830 reviews" "
Rating 8 - Good. 224 out of 1830 reviews" "
Rating 6 - Okay. 71 out of 1830 reviews" "
Rating 4 - Poor. 35 out of 1830 reviews" "
Rating 2 - Terrible. 29 out of 1830 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Francis Xavier Luigi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was me and my husbands second time here at Zilara and it did not disappoint. We absolutely love it here. The food is great, especially the seafood! I also love that they serve lunch right next to the pool! Such a great experience. We were serviced by Abimael by the pool and the beach. He was absolutely wonderful. So friendly and helpful and accommodating. He definitely made our experience a lot brighter! Also, David from Punta Vista catered to all of our needs and was very kind. Samanta from Punta Vista always made us feel so welcome with a big smile! I didn’t encounter one staff member that wasn’t helpful and/or unfriendly. The beach was clean and absolutely beautiful. We were lucky to have little to no seaweed at all. We will definitely be back for a 3rd time sooner than later!
Stayed 3 nights in Apr 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we checked in, several members of the staff (front desk, porter, etc) told us "welcome home". At first I'd thought this was kind of cheesy. However, throughout our stay I can honestly say that we'd NEVER felt like we were being treated as customers, we felt like welcomed guests on every level. The food was phenomenal, every single member of the staff was kind, courteous, and attentive, the facilities were beautiful. The entire experience from check-in to check-out was so much better than we had expected. We will be visiting Cancun again and there is absolutely no other venue beyond the Hyatt Zilara that we'll be considering for our home away from home!! We cannot compliment nor thank the staff enough!
Stayed 4 nights in Apr 2024

10/10 Excellent

Benjamin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt Zilara Cancun is beautiful and relaxing with great food, drinks, and staff!
Stayed 6 nights in Apr 2024

10/10 Excellent

Albert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Can’t be better Super Love it Have a great time there Food incrible Thanks
Stayed 4 nights in Apr 2024

4/10 Poor

Neerav

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
-
Stayed 3 nights in Apr 2024

10/10 Excellent

Alvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort. Great staff.
Stayed 5 nights in Apr 2024

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. The food was good but was a little disappointed with Maria Maria. The property needs a better Mexican food Restaurant. The high pressure sales at check in was annoying. My wife left her purse on a chair for ten minutes and the staff picked it up and returned it for us and we appreciated that. They did however take everything out and didn’t put everything back in it. We were missing our parking pass and room key out of it. The bathroom water does have a smell to it so we opted out of using the hot tub. Over all a very nice property.
Stayed 5 nights in Apr 2024

10/10 Excellent

Thomas

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent and beautiful property. The staff and service are exceptional.
Stayed 3 nights in Apr 2024

10/10 Excellent

manabu, Richmond

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was fine until the second day, but after that the replenishment of amenities was not perfect, and some amenities were never replenished after that? It was very disappointing. However, the staff member (waiter?) Catalino Reyes who brought drinks and food to the cabana was very considerate with drinks, food, and other things, so I was able to spend a very meaningful time, and I booked a cabana again the next day and spent the whole day there♪ I will definitely come to Catalino again.
Stayed 5 nights in Apr 2024

General hotel information

Reasons to Book
Outdoor Pool & Beautiful Rooms
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5