Candlewood Suites Waterloo

Won’t Go Back

The hotel at first look is ok but wait! This is an extended stay hotel which menas that your room will be cleaned no more than twice a week. The price does not justify the reduced services. You can stay a much nicer place for less. I was only there four nights and moved from one room to another twice. The first room had an overflowing toilet which ws reported the first morning after my checkin. I was aasured that it would be taken care during the day. Wrong! Nothing was done. I proceeded to the front desk and asked if someone from maintenace could take a look at it. The answer was no becuase she was the only one and had to take of everything. I then asked for a plunger so I could do it myself. After an hour I went to the front desk again looking for the plunger and was told that one could not be found! I asked for another room. One hour later I was on way to dinner and the door would not lock at all. Went to the fronta nd she accompanied me to investigate and confirm that the door would not lock. At this point I wanted to leave the hotel for good, but decided to stay at least one more night and asjked them to fix the lock. The next eveining after returning from work I found that the door still did not lock! Nothing was done! I decided that I would stay the night and never stay there again. I did not want o move rooms three times in 4 days. The worst maintenance service in my 24 years of traveling.