(Rates from $134.78)
Hotel Sunroute Plaza Shinjuku
Tokyo property near Takashimaya Times Square
Traveler ratings summary of Hotel Sunroute Plaza Shinjuku, Tokyo Hotel
| Overall satisfaction | 98% of travelers (238 of 242) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 4.6 | 4.7 | 4.7 | 4.2 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
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Individual ratings and reviews
All reviews displayed below have been submitted by customers who stayed at this hotel. Only the 25 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 4.0 | 4.0 | 4.0 |
Great Location its definetely worth it!
The hotel is beautiful and the room is a decent size for what I had expected with the whole we dont offer big beds thing. Me and my husband stayed on a full bed and it worked out fine for the money you cant really argue with the size. Its duable really you shouldnt pay extra to change beds. The hotels location is awesome you cant ask for anything more. The station is a few steps away and believe me after all the walking you will have to do when visiting temples etc you will appreciate the time you save having the station so close. There is an am/pm right across the street great for snacks and even a full meal this is specially great for people that arent to keen on dinning in restaurants where they dont know what to order or how to order it (no menus in english). There are about 4 malls walking distance that offer even more dinning and of course more shopping.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Great hotel in excellent location
Friendly staff, delicious restaurant. Very simple small rooms but functional and clean. Great location a block from Shinjuku station and 20 feet from a the Shinjuku stop on the very useful Oedo subway line.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 5.0 | 5.0 | 5.0 | 1.0 |
Great Location, Itty Bitty Living Space
Great location for the price but the room was EXTRAORDINARILY SMALL. If you dont play on spending much time and the hotel, then this is okay but otherwise, I would say avoid. Ive traveled in other parts of Asia (Hong Kong, China) but never experienced this level of cramped space. Anyways, if thats not important to you, then this hotel is perfect (very close to Shinjuku Station which was awesome!).
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Excellent location.
The Sunroute-Shinjuku hotel is located in a very convenient location -- walking distance to shopping, Time Square, Shinjuku train station, Airport Bus Limousine, evening activities and restaurants. For airport transfer, I highly recommend taking the Airport Bus Limousine. Door to door service - except when you have to leave for the airport before 7 am, you will have to walk couple of blocks to the Airport Bus Limousine station. The hotel is very comfortable. It is small for a double bedroom, but my kids have two single beds and their room is a lot larger.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 4.0 | 5.0 | 5.0 | 4.0 |
very good value
Convenient, efficient, basic rooms and service, but very good value and very satisfying considering its location (super -- only 5 min pleasant walk to Shinjuku South Entrance) and price (very moderate).
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 4.0 | 5.0 | 5.0 | 4.0 |
Very impressed.
Sunroute is in a great area of Tokyo and very very convenient to Shinjuku station. We took the Narita Express to Shinjuku station and walked straight to Sunroute. Check in was a breeze and communicating with the staff was not a problem. Our room was clean and efficient. I would definitely recommend this hotel to my family and friends.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
Best Location... Good Restaurant for Breakfast/Lunch very affordable; wil surely go back
The Hotel Sunroute is so conveniently located near the Shinjuku Station; the rooms are bigger than expected; the restaurant in the Hotel offers good food and very reasonble, around $15.00 for breakfast or lunch buffet. The fruits and vegetables are so fresh. Its so near the shopping centers and easy to go around the city. I will definitely recommend this hotel and will stay in it again.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Great location
I stayed here twice. This is a clean hotel that gives you what you need, located very close to a major train station.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 4.0 | 4.0 | 4.0 | 4.0 |
sirikul from thailand
very good location and it is alsonear the bus station
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Excellent hotel pick in Tokyo
Excellent location, very clean room, helpful staff... extremely satisfied.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Great stay - could not have been better !
Great location, very clean room, friendly, helpful staff, excellent breakfast, nice guest lounge w good computers, - I can whole-heartedly recommend this hotel and will definitely stay there next tme I visit Tokyo.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 3.0 | 3.0 |
A Great Find!
I would definitely stay at this hotel again in the future, and would recommend it to my friends! The lobby is quite grand, and I had high hopes of my room. The room itself did not live up to the grandeur of the lobby, but was more than acceptable for me. Since I stand over 6 feet tall I asked for a double bed, which was a great choice. The room itself was small, and the fact that there were no drawers to put clothes meant that I needed to keep clothes in my luggage, which sat in the corner of the room. That made the room even smaller, but since I was a solo traveler it was no problem. The buffet breakfast was GREAT, although my reservation did not include breakfast, but I ate there on my last day. You get a very wide variety of food to eat. Also, the hotel location was fantastic. Being right at a major subway and JR stop made getting around quite easy. All in all, it was a great stay, and I wouldnt hesitate to stay again.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 5.0 | 3.0 |
December 2009 - Shinjuku
Many hotels in Tokyo upgrade guests spending a week or more at their property, but this hotel did not. Room was clean, and very small. As is usual in Tokyo, a very expensive restaurant. No gift shop. Excellent location, near a mall and Shinjuku Station. In room refridgerator and teapot very handy.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 5.0 | 5.0 |
Great Deal
Booked this hotel after reading reviews on Expedia. Very satisfied. Hotel room was on the small side, but hey this is Tokyo. Room and hotel facilities were clean, staff friendly and the location of this hotel is just excellent. Would definitely come back.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 4.0 |
Great Hotel in a Great Location
As the review names states, this is a great hotel located next to the biggest station in Tokyo. Very convenient to get to anywhere. Plus theres a plethera of food and shopping options a short walk away.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 5.0 | 4.0 |
Clean & Convenient
My 5 night stay at this hotel was easy & convenient. The location is about a block away from the Shinjuku Station (South Exit), and theres a McDonalds a few stores down and an AMPM convenient store for quick meals. The front desk folks speak English, and they were informative about transportation to and from the airport and various attractions/cities. As them for directions of the main attractions, and theyll provide you with a paper with which station to hop on/off or estimated taxi fare. Love how clean the room is, with all the amenities you can think of- toothbrush/toothpaste, shower puff, cotton tip... etc. The room was comfortable, theres not much room for lounging around unless on the bed. See the virtual room tour, it looks exactly like the room I stayed. (standard queen) Id stay there again. But if you want something traditional, then stay at a ryokan.
Bring your own computer if you dont want to wait 20 minutes to use the public computers (they only have 2 available). Remember to exit the South exit from the Shinjuku station- thatll put you closest to the hotel. If youre planning to stay out late, check when the last train ends. And mind you, that train may be packed! Avoid rush hour if you dont want to be jammed. Get a Suica card for the metro/subway system. Its a rechargeable fare card. Comfortable walking shoes-- I cannot stress enough!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Would chose to stay there again!
The access to the Limo bus drop off location was a short 3-5 minute walk to the hotel. The hotel was clean and well maintained. It met the rating and what I was expecting for a Hotel in downtown Tokyo office/shopping area. Plenty of restaurants in the area for different types of food. Internet access was easy and convienient. I would stay there again.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 4.0 |
Small rooms, but oh-so-nice service, cleanliness
Me and a friend stayed here for 2 weeks in the smaller room. I can tell you that the lobby is very modern, and the place is absurdly clean. Rooms were cramped, but that is whats expected from any hotel room in Japan. Rooms have stupid fast internet, flat panel TV, small fridge, and even all the toiletries that you will need. I will say, if you have a chance, try out the toilets in the main lobby. Heated seats! We will definitely be back next year.
Always have cash! Japan is a very cash based society
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 5.0 | 5.0 | 4.0 |
Picked the right hotel.
They speak english well. No communication problem at all. Friendly staff, very efficient.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 5.0 | 5.0 | 5.0 |
Super nice for the yen!!!
The Sunroute Plaza was convenient to Shinjuku station and other places of interest. The hotel was clean and comfortable. Staff was congeniel and helpful. The breakfast buffet was very nice. I would stay here again without any hesitation.
Spring or fall.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 5.0 | 4.0 | 5.0 | 2.0 |
Excelent location
Excelent location, very small rooms
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 4.0 |
Aaron
The location was excellent - close to train and subway stations, a large number restaurants and shopping malls. The room was very clean and service was great. The only down side was the small size of the room. But for the rate I paid, it was a good deal.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 3.0 |
Convenient location
Very cl\ose to subway and shopping area. Very clean and very good service. Room is quite small but well design. No connecting room so not convenient for family of 4 (2 small kids).
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 3.0 |
Worked for the occasion.
The hotel was clean, the service good, and the restaurant convenient. The size of my room was small. There were no drawers for clothes, so I basically lived out of my suitcase. The closet space was narrow with few hangers. The bathroom counter space was limited. The bed was rather hard, and I didnt sleep well. However, the price was right, the location convenient, and it was clean (except for the carpet, which I found to be a little soiled). There were only 2 Internet PCs very close together in the lounge, and I usually had to wait regardless of the time of day. The Japanese keyboard slowed me down some. It was nice to have the PCs there, though. I appreciated the package deal with air fare, so I was tolerant of the small space for the duration of the trip. If a clean place to sleep is all you need, then this Hotel fits the bill.
There is a Cambodian restaurant within walking distance of the hotel that is very good.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 4.0 |
Nice location, nice hotel
Rooms are as small as possible, which is understandable in Tokyo, other than it is a very nice hotel.
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