Traveler ratings summary of Vincci Capitol, Madrid Hotel
| Overall satisfaction | 87% of travelers (27 of 31) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 4.1 | 4.4 | 4.5 | 4.1 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
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Individual ratings and reviews
All reviews displayed below have been submitted by customers who stayed at this hotel. Only the 25 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 5.0 | 5.0 | 4.0 |
Great value for the location
Clean, modern, and tasteful interiors My only complaint was the bathroom was missing a hair dryer
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 4.0 | 5.0 | 5.0 | 5.0 |
I will go back again
It was excellent location best breakfast in spain. If I go back to madrid I will go back again.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 5.0 | 5.0 | 4.0 |
Good place to stay... but it had its drawbacks
The Hotel is in a great location in Madrid. Everything is close by and with a metro station right outside the hotel, getting anywhere was a breeze. The room was bit small to my liking. It was very clean and tidy. Maid service was great. The biggest drawback was that it had no parking garage. So I ended up paying for overnite parking, and it wasnt cheap, which in essense raised the hotel rate.
Traveler's tip on local attractions
The hop-on hop-off Madrid tour bus was a great way to see Madrid
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Nice hotel
Good deal price-ammenities
Traveler's tip on local attractions
Nice location
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 5.0 | 4.0 |
Good location
Good location, easy access, close to everything, next to the subway. Appropriate.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 4.0 | 5.0 | 5.0 | 5.0 |
Excellent value
Great location; well-appointed rooms; reasonable price.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Great Location
Great location, nice hotel, clean and very modern.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 5.0 | 4.0 | 5.0 | 4.0 |
Nice Hotel
Nice Hotel, modern, clean, very close to Plaza Mayor, shopping and close to lots of places to eat tapas!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
Great service. Located in the center of Madrid.
Hotel is located in the center of Madrid within walking distance of main attractions and businesses. We arrived several hours before the official check in time and our room was ready. Great breakfast and service.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 3.0 |
Best Location in Madrid
We book this hotel because it was in Old Madrid, and the location was fantastic. 4 blocks from the TourBus center, near the Royal Palace, and only a few blocks from the famouse Plaza de Mayor. Location, Location, Location. The receptionist spoke perfect English and was fantastic to guide us to things to do every day. Room was small, which is normal for Europe hotels in downtown locations. 5 stars for this hotel
Traveler's tip on getting the most out of your stay
Take a day trip to Segovia from Madrid, about 100km and see the roman aquaducts. We booked the day trip on Expedia.com, along with the hotel booking.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 5.0 | 5.0 | 5.0 | 4.0 |
Great hotel, best location in Madrid, so so water presure @ showers
Great hotel, best location in Madrid but water presure @ showers would not stay steady (too hot, too cold, back to to hot & so on) The buffet breakfast is great even if there is an extra charge for it.
Traveler's tip on dining
Dont eat formal meals (eg: lunch, dinner) go to the loacal pubs and have a beer or a glass of wine with some tapas, you can do this all day and sample more of a variety of the local foods, If you have to have a formal dinner, go to "Meson Botin" a 5 minute walk from hotel
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
Great Location
Extremely close to Madrid Central and the metro. Room was very well-maintained. Would definitely recommend this hotel.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
Good Location
ITs a hotel that is close by to everything, u can just walk around b/c only take few minutes. the hotel room is smaller then most of other hotels! i didnt hear much noise other than people talking outside the room and man they clean up your room early, u hear the vacuum cleaner on and other noise so its annoying if u planning to sleep in. but over all its a good place to stay.
Traveler's tip on dining
Meso 5j restaurant was good.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 5.0 | 5.0 | 4.0 |
A good place to stay for few days
I traveled to Madrid for 5 nights and stayed at the Vincci Capitol. The hotel is a small hotel, the rooms are not that big, as most hotel rooms in Europe are. It was very clean, contemporary style and is located in a great area in the heart of Madrid on Gran Via Street. This major street is full of shops (great for shopping ladies!), restaurants, cafes and is near metro stations. Also, Gran Via is walking distance to many site seeing areas, Puerta Del Sol, Plaza Mayor, Plaza De Espana, etc. I recommend this hotel for its great location and convience.
Traveler's tip on getting the most out of your stay
If you are budget traveling, its a great place to stay. Great if you want to stay near shopping areas. A very live area, full of restaurants and cafes.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 3.0 | 4.0 |
Modern hotel, best location
the location is the best if you want to do shopping. The Hotel is confortable and clean. The brakefast is good. The price is good.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 2.0 | 3.0 | 3.0 | 2.0 |
Great Location, Poor Hotel
Stayed here for 3 days - the location is amazing because you are right on Gran Via and its only about 1/4 mile walk to Puerta de Sol and 1/3 mile walk to Plaza Mayor - however you hear EVERYTHING at night (stayed on the top floor too) - sirens, people, cars, etc. This hotel should invest in sound proof windows (I had it in Barcelona)... this is not a 4 star hotel as expedia rates it - its a 3 star according to the hotel - room was extremely humid and smelled like mold when you walked in AND after shower (stayed on top floor) - called down a few times and tried to get room changed, but nothing could be done - also concierge would not pick up phone when I tried calling down for other things (she was on a personal call, but its not right to ignore calls from guests - a simple "please hold" would have sufficed) ... I do plan on returning to Madrid, but will never stay at this hotel again
Traveler's tip on saving a few bucks
Theres a tourist bus route that goes all around the city - if you can find that map with its route and stops online, i suggest finding a hotel near one of them thats away from Gran Via because of the noise - the bus goes until 12am and taxis are cheap
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 4.0 | 5.0 | 5.0 | 5.0 |
Chic and Central
I loved this hotel. It is super nice / clean / very centrally located with the Callao metro stop located just outside the hotel. Right accross the street, there is a money exchange / phone / internet shop. The staff was helpful, although the not friendliest. My room was well looked after and the view (of Gran Villa) was great. The rooms have A/C (thermostat in-room) for the hot afternoons and large windows that open inward for when it cools off at night. The door guys are extremely courteous and helpful. I thought it was strange that the rooms have a towel warmer and bidet, but no iron or hair dryer? Also, there is a package to by all-access to movies / internet / music in your room for a 24 hour period, but the keyboard wasnt working, so no internet. Movie and music selection were good. The front desk was nice enough to deduct the internet service from the bill since they didnt fix the keyboard. Anyway, all in all it was a treat. I would definitely stay here again!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 4.0 | 3.0 | 5.0 | 3.0 |
A/C problem
The first night we got to the hotel the A/C broke in our room, so I call main desk to have it fix, but they couldnt help me because it was to late and I had to wait to next day. My family and I had to go to sleep in a steamy room. It was very hot and uncomfortable. The next day we got moved to a different room, but every time the beds were made, the A/C will get turned off and and when we arrived to our room it was very hot.I really didnt appreciate that I complain but the kept doing the same thing.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
Best location for tourist
Nice Bacolny and compact romm design
Traveler's tip on local attractions
Nearby shopping center and convenient store. Good to saty alone.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Central Madrid Best Hotel
This is a completely renovated modern Hotel at the center of Madrid. I stayed in more expensive Hotels in Madrid before, but here I got the most for my money.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 5.0 | 4.0 | 4.0 | 4.0 |
the service was very good, i recomend going to this hotel
Everythig was great and good service
Traveler's tip on recreational activities
Use the Tur Bus they show you the whole city
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 3.0 | 3.0 | 4.0 | 3.0 |
nice location
very good location, im recomending to stay here, room just ok. service also just ok, but not much, phone calls from your room just to outside cost 3 euro, very expansive, front desk not so good, whe i asked where located breakfast, lady asked me "you have to know everything" and laghping, i dont know why? if couse i have to know where breakfast?i arrived about 1.45 they told me roos not ready yet, not so friendly, broken english, they dont doint understand so good english, outside people also not so much friendly, and they hate Americans ,i dont know why,dont show you passport.bbut anyway nice location,im recomending to stay here, but expansive for this money.
Traveler's tip on local attractions
nice location
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 2.0 | 3.0 | 3.0 | 3.0 |
Watch out!!!
The last night of my stay there was no hot water. When complained about it they blamed the problem on the city council Shameful!!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 3.0 | 4.0 | 3.0 | 3.0 |
not for travelers with Laptop !! not real Internet
very nice style and design great location recommend to clarify what is "executive room" dont bring your laptop there
Traveler's tip on getting the most out of your stay
Segway city tour - Madsegs, very nice
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 4.0 |
Chic and pleasant
Very nicely designed hotel with an awesome rooftop deck. Rooms are well insulated from the street noise. Staff was friendly and courteous. My only potential warning is that the mattress is very firm. If you are used to a soft mattress, it may be uncomfortable.
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