Clarion Resort Fontainebleau

Needs an update

Hotel staff was very helpful and courteous. Beds are very comfortable. Our bathroom shower rod fell off the wall, the toilet paper holder was out of the wall, no tissue paper, no coffee pot. But, the staff was more than helpful, gaves us a new coffee pot.

Is customer service EXTRA?

We went to the restaurant The server was very slow, everyone working there looked miserable. I had to ask what happend to daughters food. The deserts were awful. They must have been those frozen desserts that come from a food distributor. They look good but taste like crap. I had to stop the server to ask for a doggie bag. You would think that would be a clue that we were ready to leave. We finally went to the register to pay. My husband told the hostess that he was fed up with the wait and this was piss poor service. She proceeded to give the I’m so sorry lip service Then she tells us that if we were in such a hurry we should have told them. No, we were not in a hurry but thought that decent customer service was not too much to ask for. She then told us that we should have gone to MCDonalds. There was trash sitting out by the play ground for three days. The pool had hairs floating around in it every day. There was mold in the tub.

Traveler's tip on getting the most out of your stay

With all the motels to choose from and prices I will never stay here again... plain and simple... rip off.

Nice hotel

Nice hotel. Hotel is old, could use some updates. Also balcony is too small to sit outside. The outside deck & bar is nice