Holiday Inn Newark International Airport
Near downtown Newark, 12 miles from Manhattan
Traveler ratings summary of Holiday Inn Newark International Airport, Newark Hotel
| Overall satisfaction | 70% of travelers (161 of 228) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 3.4 | 3.5 | 3.7 | 3.6 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
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Individual ratings and reviews
All reviews displayed below have been submitted by customers who stayed at this hotel. Only the 25 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 4.0 | 5.0 | 4.0 | 5.0 |
excellent
Only have to pay the parking, but still, for the quality, the price is unbeatable.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 5.0 | 4.0 | 4.0 | 5.0 |
Nice, comfortable, somewhat tough to get to
Room was clean, quiert, staff was courteous, responsive, food service was excellent. Overasll stay was worht it and I would return.
Be prepared to follow a slightly round about route to get to the hotel which is hidden in plain sight!!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
Very Satisfied
We had a great stay at this hotel. The staff was very friendly and helpful. We especially enjoyed the sports bar and their staff and the food was awesome! HUGE portions! The road system in Newark is horrible which made it hard to get to and from, but thats our only complaint which has nothing to do with the hotel directly. Our room was clean and the shuttle service was something everyone should take advantage of to get into the city.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Great Hotel, for what I needed it for
Hi: The Hotel was great, however, I was a little surprised at the $12.00 parking fee, which I received when I was leaving the next day. I was not aware of it till then.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 3.0 | 2.0 | 3.0 | 4.0 |
Not Impressed
the hotel maintenance dept need to pay attention to the cleanliness of the front entrance of hotel. left with a bad impression!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 4.0 | 1.0 | 3.0 | 3.0 |
worst maintenance service
Two days at hotel room with just one light working fine. I made a complaint two time at front desk without results. There were three lights in the room, just the light close to the window turns on and off. Others 2 were out of order.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 2.0 | 4.0 | 4.0 | 3.0 |
no refrigerators-no exceptions
I have never stayed in a hotel that did not have refrigerators at least for medical purposes. I am a diabetic (insulin needs to be refrigerated) and I was traveling with my infant (milk!) to a convention at this hotel, so even though they told me they did not have refrigerators, or convience stores any where nearby to buy essencials, I still stayed there. I brought a cooler and filled it with from their ice machines. That was until the cleaning staff accidentally thought we had checked out already and threw my cooler and its contents away. To say the least I have had easier experiences at less expensive hotels.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 3.0 | 3.0 | 1.0 | 2.0 |
An average service
Customer service is poor, rooms are good, staff is not freindly........
Should know about tolls
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 3.0 | 4.0 | 4.0 | 4.0 |
It is a nice hotel close to the airport.
EVerything is OK here. Very convenient to the airport. There is free internet in room. The only thing I must say is the parking cost 15 dollar per night. I will go back in the future if possible.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 5.0 | 4.0 | 4.0 | 3.0 |
Great value for money with good access to to New York and Newark airport.
You get what you pay for. Obvious cost cutting on rooms and services but perfectly adaquete for a few day stay. As airport hotels go, not bad!!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 2.0 | 1.0 | 1.0 | 2.0 |
Disapointed
Room wasnt clean. Bathroom floor was flooded! Waited 40 minutes for the airport transfer in the morning. There are no schedule times
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 1.0 | 5.0 | 5.0 | 5.0 |
Long waits for shuttle
Just like others on here - Shuttle takes a long time. The Sheraton right next door gets three shuttles in to every one holiday inn. The last night we were there we waited 45 minutes before getting on the Sheraton. Found out that everyone else did the same so the Sheraton shuttle driver drove up to the holiday inn and dropped us off. Thanks Sheraton!
Traveler's tip
Will stay at NY next time - took too long to get into the city. Normally took 2.5 hours each way.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 2.0 | 3.0 | 3.0 | 3.0 |
Teddys Bar and Grill is teh only reason to go!!
The front desk is not friendly at all but the guys in the bar are fantastic and the patrons seem to come from the other hotels for the service. Food is good and met lots of great people in the bar! Hotel is cheap and super convenient for NYC trips and transportation. I will be returning.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 2.0 | 1.0 | 4.0 | 3.0 |
Surprisingly Unsatisfied
I was unaware that there was a parking rate and that I had to pay a daily fee to park my car in their parking lot even though I was already a guest. The phone in my room wasnt working properly and I wasnt able to answer my calls. The front desk personel was very rude and hung up the phone in the middle of our conversation.
This is not the best place to take your family. The location is hard to find and there isnt a swimming pool or game room.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 4.0 |
Low price, close to airport, free shuttle, friendly bar-keep
Nice just to have a hotel near the airport when getting in late. But when the bartender at the lounge greets you and introduces you to a couple other guys at the bar, you know you are at a good place. Breakfast is not included, and their restaurant is a little more than Id want to pay, but considering the overall cost to stay there, its okay with me.
Traveler's tip for business travelers
Free shuttle from airport runs every 30 minutes.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 1.0 | 2.0 | 3.0 | 1.0 |
Beds of rock
The beds were hard as rocks. The staff was rude and seemed as if they did not care at all. Over all a pretty bad night at the Holiday Inn.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 4.0 | 5.0 | 4.0 |
Will definitely Stay Again
I loved the hotel. The little kias that offered 24 hour service of coffee, danishes, water, food etc was a plus. Teddys bar and grille had great food and an a fun/pleasant atmosphere. Shuttle runs to and from the airport every 20 minutes for traveling convenience. I would definitely stay there again.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 2.0 | 2.0 | 3.0 | 3.0 |
Its an Okay Hotel
The hotel wasnt too bad at all. Its not the best but not the worst either. Location is good being close to Newark Airport.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 5.0 | 5.0 | 2.0 |
Very nice Hotel
I enjoyed my stay at this hotel, but, the room that I was in had a street lamp very close to my window. I pulled both sets of blinds, but the light was still more than I could sleep through. I had to pile the comforter on the other side of the bed to block out the glare.
Traveler's tip on dining
The restaurant built into the Hotel has excellent food, but the prices are a little steep.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Impressed
The hotel staff, shuttle staff, and deli staff was very friendly. The front desk staff answered alot of questions for me and my family even though they were extremely busy. Gave us several different ways we could travel to nyc. Only took 15 minutes for shuttle to arrive to the airport when we called. We arrived to the hotel at 9am expecting to pay $20 storage fee for our luggage, instead they let us check in. Everything was great for the price.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 3.0 | 5.0 | 5.0 | 5.0 |
Perfect place for a airport stopover
Just what I needed, free shuttle, nice room, comfortable, very well priced. Would definitely stay there again.
Traveler's tip on saving a few bucks
When visiting the statue of Liberty I found the wait for tickets just too much, the statue is definitely best seen from the boat, so taking the free ferry is worth a try - just as good, no wait & free.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
Lovely place; 24hr. deli was very convenient-bathtubs are wonderful
The hotel was great, very comfortable,great bathtubs for soaking; will be back...
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 3.0 | 4.0 | 5.0 | 4.0 |
Recommend Staying - HI Newark
Stayed for 4 nights as close to airport, train and New York without paying New York prices! Using Hotel Shuttle, the 82 bus from EWR and PATH train youre into NYC within 40mins for $4.00 ea. Airport shuttle was free and on demand! Has 24 hour cafe and shop. Good vibe in the bar. Room service a bit pricey but very large portions. Has a cheap self service laundry so you dont need to pack evrything and the kitchen sink! Rooms are cleaned daily however windows need a clean. The guest services guide in our room needs completing and spell-checked. Recommend and will stay again
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 1 | 1.0 | 1.0 | 4.0 | 3.0 |
be careful of the room location if you need internet in room
I was given a room at the far end of the building and the wireless signal there totally sucked. Id not complain if this was not my business trip but unfortunately i needed a connection in room. The front desk first had me talk with some maintenance guy over the phone for half an hour but everyone of us knew the room is too far from the nearest router and there is no way to fix that except for changing a room. How simple is that because I just walked in the room? The front desk (male) simply turned down my request by telling me all rooms are booked. What is that? The front desk there is a total shame to the holiday inn brand.
Traveler's tip on saving a few bucks
There are $15 for overnight parking, per day. Take that into account when the cost is one of your considerations.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 1.0 | 4.0 | 4.0 | 3.0 |
Cant recommend
No service at all. Rude personnel. Rooms are ok size and clean.
Traveler's tip on shopping
Jersey Gardens: Outlet Mall You can use a shuttle bus from P4 of Newark Airport (5 USD for oneway, 9 USD for roundtrip)
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