Sheraton Centre Toronto Hotel

Mixed review

Very impressive lobby and check in. But found room had ice on inside of window which then melted leaving wet cold area on carpet. The room had a connecting door and I could hear everything said by the people on the other side. So sleepless night #1. The next day the very capable and friendly reception upgraded me to executive level. I had noticed that access to the elevators from underground the hotel did not seem secure, and sure enough, at 2.00 am the next morning there was somone in the hallway on the 48th floor knocking on doors saying "Igor?, Igor?". Then at 4.00 am the alarm went off as someone pulled it on the 4th floor. 2nd sleepless night. But I slept well on 3rd night due to sleep deprivation!

Excellent location, decent price

The best thing about Sheraton is its central downtown location! It’s so convenient, close to everything!

Always good

This is one of the hotels on my list of approved lodging facilities when traveling to Toronto. Staff is alway courteous and there is a lively bar area and restaurants in the area. It is directly attached to Eaton Centre which is always a plus during the winter months and inclement weather. Word of Caution: this hotel is the destination of choice for many conventions and shows so can get a bit rowdy during the weekend.

Nice Hotel

Tight parking in front of the hotel when attempting to drop off the family so we could check in. Used the Valet Service ($40 a day, ouch!). The service was good and the door men were helpful. Check in was good and the assistant manager was pleasant and helpful. We had our two kids with us, 15 and 10 and they seemed to enjoy themselves as well. U2 concert, Toronto International Film Festival and Maple Leaf game all happening at the same time we were in town. Lots to see and do. Very trendy part of the city. Some snooty folks but where can you go and not have them.

Traveler's tip on local attractions

Took the open top bus tour of the city. Nice that it drops you off right out front of the hotel. Used the City Pass but disapointed that the hockey hall of fame was removed from the list of attractions, even after it is advertised on expedia. Drove to Niagra Falls in about 1 1/2 hours. Very easy to get there.

Toronto last night

There’s too much people in spa and pool, too many children

Great Location.

Perfect location in Downtown Toronto.

unreasonably expensive and no customer service

parking $40 a night, internet service $29.99 a day ?? i think its a way expensive.

Dated

The hotel rooms look like an old HJ. Very substandard for my taste, if it was’nt for the Conference, i would not have picked this place.

Great staff, excellent Club Level and fitness centre

The staff is very customer-focus and pleasant to interact with. The Club Level is the best that I have visited, and there is ample fitness equipment to accommodate guests in peak times. The lobby is beautiful, and the atmosphere is friendly and comforting. I would recommend this hotel to business and holiday travelers.

Wonderful experience

We loved the comfort of the room and the great views of the city. Popcorn and lemonade a plus!

Traveler's tip on local attractions

Unique, fun shopping on Queen Street West.

Would love to stay again

I attended a business conference at the hotel. I found a better deal thru Expedia than the negotiated conference rate. Delayed flights forced late arrival around 2am. The original type of hotel rooms were all occupied, but I couldn’t refuse free upgrade to a royal suite just that night! It was too short to fully enjoy, but did help me recover from the unexpectedly long flight. The rooms were all very clean, everyone at the hotel was very courteous.

Beautiful hotel

This hotel was beautiful. We got there early and our room was ready. It was in walking distance of the Rogers Center. The down sides were it was cost to park. I never expect to pay to park at a hotel. Also, most of the stores in hotel were closed by 4:30.

Nice hotel but had some warts

This was a nice hotel that was clean and comfortable. The service staff were professional and helpful. We had two problems, however. We were unable to access the movie channels or TV menu until about an hour before we were to check out. Also, the breaker tripped in our bathroom and we were left with no power or lights with which to get ready for the day. One other irritation, there were a couple of loud parties that spilled out into the hall on our floor. While security finally came to deal with the situation, it was several hours of loud noise, drunken partiers, and being accosted as you entered or left the floor to deal with in the meantime. I would stay here again, but only at the right price and not withour checking to see what else was out there.

Traveler's tip on local attractions

Toronto has an almost unending supply of places to see and things to do, so it’s never a dull or boring time to visit. I would highly recommend spending time in Toronto.

Pretty nice

Had a nice stay in this hotel.

Very impressed

Expedia $50 cheaper than posted hotel rate. Upgraded to suite upon check in without even asking ! Beautiful room, excellent facility. Extremely satisfied with this trip.

Traveler's tip on shopping

walking distance to eaton centre

Great location, but....

This hotel is very convenient for seeing the sights or shopping in Toronto. Our room was comfortable, but the carpet was not in the best shape. While our room itself was clean, the housekeeping staff apparently didn’t feel as if they needed to clean the hallway leading up to it. Not very appealing to come "home" to an untidy hallway.

Excellent Service

Excellent hotel. Close to attractions.

very good choice

excellent location, very comfortable room, good service

In the middle of things

Nice place...nice people

Traveler's tip on saving a few bucks

Park in the public lot across the street...hotel parking is too expensive

Very good hotel

Great service, and great location. The bath tub wasn’t clean when we arrived. With a call to the service desk, it was taken care of. And we had a good time.

Traveler's tip on dining

Ten minutes walk away from the hotel, Crepe Cafe was the best place for breakfast or any meal.

Hotel needs to get in the 21st Century

The hotel was extremely nice, however the internet access in the building was horrible. We were there for an internet conference and the access was very limited. Also, there were power issues in one of meeting rooms.

Traveler's tip on saving a few bucks

Don’t eat at the hotel for breakfast. $5 for coffee or juice! Go around the corner to find a Tim Hortons. You will be stuffed on $5.

hotel service

we were very pleased with hotel, service was great attention excellent, bar prices too steep..

Great Hotel!!!

This hotel is great, the location is amazing, close to everything. The people from the Hotel they really good. I will definitely recomend this hotel.

Toronto favorite

The Sheraton Centre Toronto Hotel never fails to excel. For us, the location is ideal as it is close to all that we enjoy in the city. The staff is always friendly and helpful. Even to the front desk doing all that they can to put us in a favored section on the 3rd floor. It’s like having a park like hotel in the middle of a big city.

Traveler's tip on shopping

You can get from the Sheraton Centre to Eaton Mall without ever having to go outside. A real plus in inclement weather. Also the boutiques in the pathway to the Hudson Bay offer a nice selection.

Over rated

The staff is very arrogant to begin with, from the parking valet to the receptionist. They made me feel like I should not be there. Then the parking is very expensive (40 dollars/night) and the valet makes it very obvious that he’s expecting tip. The City Hall parking across the street is twice cheaper than the hotel parking. The Internet is over priced and DOES NOT WORK. Neither wireless or LAN connection work, but they charge you 16 dollars for it. I couldn’t handle some important business matters because the internet was extremely slow, so eventually I went to a coffee shop and used the wireless network there. The hot tub at the spa was kind of dirty and smelly. There was some mold and yellow stains in the bathroom. There was a lot of street noise, even at a higher floor.

Traveler's tip for business travelers

Expect two star comfort (a bed, a desk and a TV, nothing else) but get ready to spend big bucks at that hotel.