(Rates from $154.73)
The Swanston Hotel, Grand Mercure
In Melbourne near Federation Square
In the historical district
Centrally located in Melbourne, this property is near Melbourne Town Hall, Federation Square, and Eureka Tower. Additional nearby points of interest include Etihad Stadium.
See this hotel on a mapSwimming pool
Recreational amenities at The Swanston Hotel, Grand Mercure include an indoor pool, a fitness facility, and a pool. Other amenities include a restaurant, a bar/lounge, and wireless Internet access.
More hotel informationViews of city
Guestrooms offer satellite television, minibars, and high-speed (wired) Internet access (surcharge); rooms also include refrigerators, microwaves, and coffee/tea makers.
More room informationTraveler Opinions: Hotel review summary of The Swanston Hotel, Grand Mercure, Melbourne Hotel
| Overall satisfaction | 66% of travelers (4 of 6) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 4.2 | 3.2 | 4.0 | 4.2 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for The Swanston Hotel, Grand Mercure in Melbourne
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 4.0 | 5.0 | 5.0 |
Nice
We were very pleased with our room and the overall service at the hotel. It was our honeymoon and we were very well taken care of.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 5.0 |
Comfortable, central hotel
The hotel is very centrally located, though it is not easy to get to by car. My room was spacious and comfortable. The staff were helpful.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 3.0 | 2.0 | 3.0 | 3.0 |
Not what I expected..not impressed
This hotel is listed as a 4 1/2 star. In my opinion, it is maybe a 3 star. The halls are dingy and the carpets are dirty, the room has cracked walls and the bathroom has old oaneled ceilings. Just take me word, I warned you, it’s not going to be what you expect it to be. If you go there, keeping in mind that this is a 3 star hotel, then you would probably be fine with it. But I had 4 1/2 star expectations and was disappointed. I tried to get my money back to go somewhere else but was unable to. I called the front desk, they asked what was wrong, and I replied, the quality of the hotel. They upgraded me to a bigger room, but it was just bigger, the quality was no different. Afterall, it is still the same hotel.