Near Puerta del Sol
Just off Madrid's busy Grand Via, this 18th-century hotel is 500 metres from the huge El Corte Inglés department store at Puerta del Sol and one kilometre from Plaza Mayor.
See this hotel on a mapMeeting rooms
Guests can start the day with the buffet breakfast and relax and peruse newspapers in the airy lobby lounge; meeting rooms are available for business visitors.
More hotel informationIn-room safes
The Best Western Arosa's 133 air-conditioned guestrooms have double-glazed windows, minibars, safes, and offer views over the roads of Gran Via, Chinchilla, or Salud.
More room informationTraveler Opinions: Hotel review summary of Best Western Arosa, Madrid Hotel
| Overall satisfaction | 85% of travelers (47 of 55) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 3.9 | 3.6 | 4.1 | 3.6 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Best Western Arosa in Madrid
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 3.0 | 4.0 | 4.0 |
Nice Hotel
Nice hotel at a good downtown location. The service was good and the front desk staff all spoke English. The blowdryer was old and did not work. The elevators were very small so we had to split up with our luggage. I would recommend this hotel to other travelers.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 4.0 |
Arosa/ Madrid
Arosa was in the most ideal location within a block of the metro, Puerto Del Sol, and directly on the Gran Via. The staff was friendly and helpful. The breakfast was one of the best I’ve had while travelling. My room overlooked the Gran Via which was incredible. A little noisy at times, but that was to be expected. The room was modern, spacious and comfortable.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 5.0 | 3.0 | 5.0 | 4.0 |
Not a bad place at all
Well located & friendly staff. Room was hot and you don’t control the temperature from the room although you are given the impression that you can with a thermostat. However, when we complained, they gave us another cooler room. Elevators too small but it gave everyone who rode them something to laugh about. The helpful staff makes up for any short comings in the physical hotel. We would stay there again.