(Rates from $86.46)
Crowne Plaza Mutiara Kuala Lumpur
In Kuala Lumpur's Golden Triangle near Petronas Towers
Traveler ratings summary of Crowne Plaza Mutiara Kuala Lumpur, Kuala Lumpur Hotel
| Overall satisfaction | 50% of travelers (1 of 2) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 2.5 | 4.0 | 4.0 | 4.0 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
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Individual ratings and reviews
All reviews displayed below have been submitted by customers who stayed at this hotel. Only the 2 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
Good overall experience
Good overall experience
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 1.0 | 4.0 | 4.0 | 4.0 |
Poor service for a 5* hotel
The Check-in was bad... No conversation, no information, not friendly etc. The guy who was helping me requested my creditcard, which is no proble. I needed to key in my pin number, still no problem. Then suddenly he left and came back 5 minutes later asking me to key in my pin number again in another terminal... Strange and he refused to give an explanation. The hotel istelf is great, nice comfortable rooms, great food!!! Th staff however is very unfriendly and not trained at all. We were in the elevator and wanted to alight at the ground floor, but the staff did not give us space to alight. They were blocking the door and were entering the lift without giving us space to move out... Very bad! Then at check-out we had to pay for the room, of course we refused since we already paid through expedia. It took the receptionist three hours!!! to settle the matter. All together a very nice hotel, but horrible service. If the staff would get proper training this hotel would be be far the best hotel in KL.
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