Hilton Garden Inn Jacksonville Downtown/Southbank
Family-friendly Jacksonville property near Museum of Science and History
On a lake
Centrally located in Jacksonville, this property is near Jacksonville Historical Center and Museum of Science and History. Additional nearby points of interest include Jacksonville Landing.
See this hotel on a mapSwimming pool
Recreational amenities at Hilton Garden Inn Jacksonville Downtown/Southbank include an outdoor pool, a spa tub, and a fitness facility. Other amenities include a 24-hour business center, a business center, and complimentary wireless Internet access.
More hotel informationViews of city
Guestrooms offer balconies, LCD televisions, and high-definition televisions; rooms also include refrigerators, microwaves, and coffee/tea makers.
More room informationTraveler Opinions: Hotel review summary of Hilton Garden Inn Jacksonville Downtown/Southbank, Jacksonville Hotel
| Overall satisfaction | 50% of travelers (1 of 2) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 4.0 | 4.0 | 4.5 | 3.5 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Hilton Garden Inn Jacksonville Downtown/Southbank in Jacksonville
All reviews displayed are submitted by customers who stayed at this hotel. Only the 2 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Great stay.
This hotel was great. The staff was very friendly. it was like staying with family. would stay here again and again.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 3.0 | 3.0 | 4.0 | 2.0 |
Not Impressed
To say I was not impressed with this hotel, may be a bit misleading. The hotel itself was very nice... the lobby was welcoming, the pool area looked inviting and the room was clean. However, the beds were terrible. They were supposed to be "firmness adjustable", but the controls did not do a thing. The pillows were ridiculour. No head support what-so-ever. You may as well have not been using one (or two or three). The restaurant... well if you like small portions of pre-packaged food at high prices, you’ll love this place. As for the management... maybe they need somebody more "mature" behind the desk. While we were eating our "dinner" in the hotelrestaurant, the front desk manager and the restaurant manager were happilt comparing dating notes and commenting on the football game on TV. At one point, in full hearing range of everyone, the front desk manager made his dissatisfaction with one of the teams well known. Very unprofessional. The positives of the hotel were it’s location and price. Although I would have paid a little more had I known what I was getting into.