(Rates from $117.33)
El Cid Granada
In Zona Dorada, self-catering property near Golden Zone
Traveler ratings summary of El Cid Granada, Mazatlan Hotel
| Overall satisfaction | 70% of travelers (7 of 10) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 3.9 | 3.7 | 3.5 | 3.6 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Write a review of this hotel (You may be required to sign in to verify your stay)
Individual ratings and reviews
All reviews displayed below have been submitted by customers who stayed at this hotel. Only the 10 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 1 | 1.0 | 1.0 | 2.0 | 1.0 |
Concrete box!
More of a rooms factory sans character, ambiance or warmth. Too used to dealing with the "all inclusive" tourist and have no idea how to respond to an individual traveller not interested in their gift certificate or time share. The rooms are just large concrete boxes with tacky dated bathrooms. Not a place I would return to or recommend. Persistent and constant pressure to buy a time share by Guest Relations. The approach was far too aggressive and a nuisance.
Comment from the hotel's management
Posted: 8-Dec-09I would like to thank you for taking the time to share your comments, without constructive feedback from our guests such as yourself, it is not possible for our company to measure the quality of the services provided, and thanks to it we are able to continue with our standards of service and also have an opportunity to reinforce those matters that require it. After reading them carefully, we were disappointed. We immediately gathered your information and all staff involved. We talked about why this happened and how we can improve from this situation. We are currently under a full renovation program. We are trying harder and harder to upgrade the property and put into account everyone’s suggestions; we are slowly but surely making changes in our hotel. If you would be so kind to give us another opportunity to host you in the future, I can assure you that we will work diligently to ensure your satisfaction, and that you will be pleased with our service. Kind regards,
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Best money i spent on vaction
good food ,good times.especially at el patio restaurant . The waiter Octavio and manager Joel were very attetentive to all our needs. will be going back soon . very clean rooms and super friendly staff. people in the mercado were very nice. I recommend you go sight seeing on your own and avoid all these tours. take in some of the culture of mazatlan and get your self a fruit drink from the mercado. They are very good and referesing.
Traveler's tip on saving a few bucks
best money i have ever spent.
Comment from the hotel's management
Posted: 1-Sep-09Firstly, I would like to thank you for choosing to stay at El Cid Granada when you were in Mazatlan. I was very proud to receive such wonderful feedback! Thank you for your kind comments – to be referred to as “best money ever spent” is wonderful! It is of paramount important to us that whilst our guests are staying with us they feel comfortable and well looked at all times. We hope you felt our welcome and "extra effort" customer service were sincere. You focused your attention on our "Personal" style and this make us willing to improve our services more and more.It would be my pleasure in assisting with any special needs you should have and you may feel free to contact me personally. After reading your nice review we wish to thank you a lot for your appreciation and for your future recommendations to your friends. Best regards,
Mark Covarrubias McKay, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
Great experience
We got the all-inclusive package, it’s worth. With severals restaurants, pools, stores, and all the services. Great food and beverage, including the snack bar in the pool; Mexican, Italian, Argentinan Restaurants; additional to the Buffet Restaurants. A few steps to get the beach, just crossing the street by the bridge, it’s a very nice beach.
Traveler's tip on saving a few bucks
With the all-inclusive package, you really save money; and you don’t have to look where to eat, and besides save time that you can enjoy in other activities
Comment from the hotel's management
Posted: 17-Aug-09Gracias! I greatly appreciate the time you took to provide us with a review, additionally, I love that you gave specific details; I hope others do appreciate this as well. We take pride in offering a pleasant experience above and beyond what is expected, so your comments are rewarding to us at all staff levels. We would love the opportunity to serve you at El Cid Granada and showcase the high level of service that we are capable of providing. Your satisfaction is our greatest reward always; please do not hesitate to contact us on any matter. We will be glad to serve you. Best regards,
Mark Covarrubias McKay, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
An Oasis
The first thing that got my attention was that the rooms are enormous! I’d made an error when I requested the room, and didn’t have a kitchenette, but this was quickly taken care of. I mostly wanted it for tea in the morning, but there was no microwave and I boiled water in a largish pot, not the optimum but it worked. The best part was the pool - the temperature could not have been more perfect, the water was clean, it was quiet, and there was an adjacent bar/restaurant. There were enough American TV channels. I hated to leave.
Traveler's tip on nightlife
There is no lack of restaurants and clubs within walking distance, and Señor Frogs is right across the street.
Comment from the hotel's management
Posted: 18-May-09Dear Guest, On behalf of the entire team at El Cid Marina Beach Hotel, we thank you so much for taking the time to share your thoughts. We are always very satisfied to see that people liked their first stay so much they come back and stay with us again. Please know that your feedback about the lack of microwave is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed. We are so happy that we have given you a positive experience here after all and we certainly look forward to welcome you back with us!
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Can’t wait to see you next year!
We love El Cid Granada! It’s quiet, comfortable, and affordable. We walk around the golf course in the morning and lay poolside in the afternoon at one of their 3 pools. El Cid Granada in centrally located allowing us to be able to walk to evening activites such as restaurants, night clubs, and shopping. The service is wonderful. We ordered room service one evening and it was one of our favorite meals. Speedy service.
Traveler's tip on getting the most out of your stay
See above
Comment from the hotel's management
Posted: 21-Apr-09Thank you very much for taking the trouble to write. Comments such as yours make our day! It’s extremely encouraging when we hear that our service excellences which we are so proud of have made your holiday memorable. We are proud to offer our guests a selection of quality food items at all our Restaurants…good food and service is critically important to our customers and our Executive Chef does a great job. It is very refreshing when comments like these are posted about our hotel. It speaks volume about our efforts in accomplishing a quality guest centered service experience. There is little to be added to this guest response other than, thank you.
Mark Covarrubias McKay, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 4.0 | 5.0 |
can’t wait to go back
our second time at el cid granada country club.we enjoyed our pool and our guiet private breakfast. staff at pool bar were the best.when it was windy for a couple of days we stayed at our pool area and enjoyed being out of the wind.
Traveler's tip on dining
all the alacarte suppers were excellent
Comment from the hotel's management
Posted: 21-Apr-09Thank you kindly for taking the time to write a review. A quality guest centered service is one of our core values (best practices) and we strive to achieve this by our excellent quality service, a friendly staff and a very responsive management team. Our hope is that this guest response has lulled the agitated minds of potential vacationers to El Cid Granada and will make it easier to choose the hotel as their vacation destination while on Mazatlan.
Mark Covarrubias McKay, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 4.0 | 3.0 | 2.0 | 3.0 |
Good location - Ageing hotel
This hotel has a great location, 5 mins walk from the restaurants of the golden zone, across the road from the beach (access through another El Cid hotel), but it needs a serious update as it’s all a bit tired looking (70’s feel) with dim bunker like corridors leading to the rooms. Rooms were OK, but again in need of updating. Cleaning was a bit variable - Didn’t always get done. Staff were friendly and helpful.. In general OK, but don’t pay top dollar for this place.
Traveler's tip on getting the most out of your stay
Mazatlan is a fun place to stay, with a buzzing night life if you are looking for it. Plenty to see and do. Get a rental car though and see some of the countryside. The villages really show Mexican life and the restaurants are great. Make sure you thoroughly check your car though as we had to change ours after the first day. Mexican ideas about safety and what works may not be what yours are!!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
Very good
I like it
Traveler's tip on local attractions
Mazatlan is marvel
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 4.0 | 3.0 | 3.0 | 2.0 |
Have seen better
The hotel was clean, but was outdated and the bed was like sleeping over at the Flintstones. Service was good, although the buffet food was not overly impressive.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 1 | 2.0 | 2.0 | 1.0 | 2.0 |
Disappointed
We were looking forward to a nice relaxing weekend. We had requested an early check-in since our flight arrived very early in the morning, but not only was it not ready at time requested, we were asked to come back at regular check-in time. We did, but it was not cleaned until one hour after check-in time. The sheets were not clean, and unit was described as having a kitchenette, but there was none available. I definitely would not go back.
Write a review of this hotel (You may be required to sign in to verify your stay)
Have a question or comment about this page? Let us know.