Holiday Inn Cambridge

Needs Serious Rennovation

As non-smokers, we were repulsed at being met in the lobby by the smell of smoke which seems to be embedded in the carpet and walls throughout the hotel (even the "non-smoking" section). Thankfully, once inside our room, we were spared from inhaling the second-hand stench. After being out all day (after our first night), we returned to find that the housekeeping service decided that they would take it light and only take up the dirty towels that had been left on the floor; the bed hadn’t been made, neither of the trash cans had been emptied, and the used towels had not been replaced. Not to mention the counters, sinks, floors, toilet and bathtub! I know this isn’t a 5-star establishment and didn’t have unreasonably high expectations but thought this "oversight" was ridiculous so I called the front desk to inquire about the standard cleaning procedures. The pleasant voice on the other end apologized profusely and offered us two complimentary hot breakfast vouchers for the inconvenience. Overall, the beds were uncomfortably stiff, housekeeping was less than stellar, and the rooms could really use a makeover. The only thing that this hotel has going for it is its friendly staff and plush restaurant. We will not be staying here again and will definitely not recommend it to others despite the courteous employees - I am sure that there is an abundance of lovely staff at nicer establishments in Cambridge.