Hotel Reviews of Hilton Vancouver Metrotown, Burnaby hotels, BC, Canada Skip navigation
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Hilton Vancouver Metrotown

Modern high-rise hotel amid shops and galleries

Traveler ratings summary of Hilton Vancouver Metrotown, Burnaby Hotel

Scores are based on a 1 (poor) to 5 (excellent) rating system.
Overall satisfaction 86% of travelers (25 of 29) recommend this hotel
4.2
Hotel service Hotel condition Room cleanliness Room comfort
4.2 4.2 4.4 4.4
Scores are based on a 1 (poor) to 5 (excellent) rating system.

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Individual ratings and reviews

All reviews displayed below have been submitted by customers who stayed at this hotel. Only the 25 most recent reviews are shown.

A traveler from Seattle, WA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 5.0 5.0
Posted: 8-Oct-09

Very nice hotel outside the city

If you don’t mind staying in a nice hotel several miles outside the city of Vancouver this might be a nice choice. The skytrain to the city is just a short walking distance. The hotel is pet friendly and with daily fee parking garage. The hotel is also located next to shopping malls.

Traveler's tip

If you are traveling with pet dog or cat, the skytrain would only allow pets inside a pet crate.

A traveler from Honolulu HI recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 4.0 4.0 5.0 5.0
Posted: 25-Aug-09

Excellent accommodations

Excellent accommmodations, clean spacious room very reasonably priced and in close proximity to largest shopping mall in the area and the Skytrain station.

Donald G from High Bridge, NJ recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 28-Jul-09

Very nice place to stay

Hotel staff were very helpful and gave precise and accurate directions on how to get around the city. They made it worth the stay!

It was a 10 minute train ride to downtown. We were able to save considerably by staying outside of downtown, however was very easy to get there with the kids. We felt very safe.

A traveler from San Jose, CA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 4.0 4.0
Posted: 27-Jul-09

Good hotel

Very clean room, easy to access shopping mall around hotel, free high-speed internet access in room, comfort bed/quilt. Will stay there when visit Vancouver again.

A traveler from Seattle recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 5.0 5.0
Posted: 15-Jul-09

Will come back again

Quite room yet convenient to shopping and rail station.

Cyndi N from Arkansas does not recommend this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
3 3.0 2.0 3.0 3.0
Posted: 14-Jul-09

Not a four star hotel, in my opinion

This hotel is essentially out in the middle of nowhere, unless you’re into shopping malls. In addition, the condition of the property is a bit long in the tooth. The hallways were dark, with carpet that could use cleaning. The restaurant/bar was nothing special and the entrance to it was seemingly under construction. The lobby area is very plain, not interesting, nor particularly inviting. This could be a suburban hotel anywhere. I recommend staying in Vancouver proper, at the Hyatt for example.

Traveler's tip on dining

Should you find yourself stranded there, there is an amazing Chinese restaurant nearby, Fortune House Seafood. It might even be worth putting up with the hotel to dine there.

A traveler recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 5.0 4.0 4.0
Posted: 8-Jul-09

burnaby surprise

the metrotown hilton lived up to all our expectations - service, cleaniliness, well maintained, location, and price. will certainly stay there again the next time we find ourselves in the vancouver area.

A traveler from Denver, CO recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 24-Jun-09

Excellent location

Although not near downtown Vancouver, this hotel is in a great location for shopping and catching the SkyTrain. The fitness room was small and smelled heavily of rubber, but a ten minute walk west leads you to a beautiful, forested park with trail system (City Park) and literally across the street from the Metrotown mega-shopping mall. Also across the street from a grocery for those traveling on a budget.

A traveler recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 10-Jun-09

Really Good

Really good hotel, and very clean

Richard A from Omaha, NE recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 19-May-09

Four Star Stay

Hotel and room very clean and elegant. Staff and service very good. Right on Michigan Avenue near all the great shops.

A traveler from vancouver,canada recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 4.0 5.0
Posted: 28-Apr-09

nice

i really injoyed my stay

A traveler from Savage, MN recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 5.0 4.0
Posted: 29-Oct-08

Easy Access to Metrotown and Comfortable

Very decent accommodation with access to metro town and surface transportation to downtown. Decent food at Crystal Grill.

A traveler from North Bergen, NJ recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 26-Oct-08

Very relaxing

The hotel was right next to the Chinese mall that I could get very inexpensive Chinese breakfast, lunch, and dinner any time. And there was a very huge mall right across from the hotel where I did a lot of clothing shopping. The mall had "Zara" which I do not see many in New York, and many other brand. I thought the location was perfect because you can avoid the busy traffic of cars and people of downtown but yet you can take the skytrain right around the corner from the hotel to go to downtown easily. I stayed at the hotel to attend a friend’s wedding but it was one of the most relaxing hotel stay I ever had.

Traveler's tip on shopping

Robson street is famous for shopping but you could find most of those stores in the Robson street in the mall right across from the hotel, and the good part is that you don’t have to wait in the line for the fitting room.

A traveler from Bellevue, WA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 4.0 4.0
Posted: 26-Sep-08

Quite impressed

The hotel’s location next to Crystal Mall was a big plus because of the wide selection of Chinese food and shopping. Not to mention that Metrotown is just a stone’s throw away. The only bummer is that parking overnight isn’t free (it costs $6.00/night.

Traveler's tip on shopping

Close to Crystal Mall and Metrotown

Paul O from Seattle, WA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 4.0 5.0
Posted: 5-Sep-08

Hilton Hotel

Nice rooms and very comfortable beds. Had to pay for parking though.

A traveler from Seattle, WA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 3.0 4.0 4.0 3.0
Posted: 27-Aug-08

clean place to staty

room is small, but very clean. Lots of restruant selections around in the walking distance.

A traveler from Monterrey, Mexico recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 5.0 5.0 5.0 4.0
Posted: 1-Aug-08

Hotel far away from the Vancouver Downtown

The Hilton hotel is a very good hotel. There are two things to comment: 1.- It is far away from Vancouver Downtown and 2.- It is in chinatown zone or asiatic zone.

James H from Seattle WA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 3.0 5.0
Posted: 30-Jul-08

Very good value

Our room cost roughly half of the prices I could find online for downtown hotels. For those savings, I was very happy to find a modern, smartly appointed property. The Skytrain and the road system made it very easy to get around, with our car one day, without it the next. There’s an outdoor lap pool, whirlpool, and wading pool (the lap pool is just that -- very narrow and not very deep).

A traveler from seattle, wa recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 3.0 4.0 4.0 4.0
Posted: 16-Jul-08

Hilton metrotown

it’s a nice,clean hotel for the price you paid and there’s lot of shopping around the area too.

A traveler from Seattle, WA does not recommend this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
1 4.0 3.0 3.0 3.0
Posted: 31-May-08

The swimming pool is a joke in this hotel

I almost feel like sueing this hotel for breach of "truth in advertising". They claim to have a "swimming pool" but what they don’t tell you is that they have a one lap pool on the roof of the 3rd floor. This "Pool" is nothing but a warm water long ditch. I had specifically chosen this hotel since my kids like to spend time in the pool. They were *very* disappointed by this hotel. If a proper swimming pool is a "must have" for you, then this hotel is not for you.

Traveler's tip on dining

Dining options are very limited and the room-service is very costly

Carlos M from Milwaukee, WI recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 16-Oct-07

Nice location

Just for a quick trip, it met my expectations

Traveler's tip on getting the most out of your stay

The hotel has underground parking. Try to park at the top floor as the exit is shared with a mall and the many many shoppers trend to create some "traffic jams"

A traveler from Daytona Beach, FL recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 25-Sep-07

Hilton Burnaby

Could not be nicer. Pleasant and helpful staff, nice facilities, and three inernet computers for use by guests. NOTE: hotel is not in "downtown" Vancouver, but convenient to transportation. The Crystal Mall, in same building complex is geared to oriental population ... signs, newspapers in Chinese. Nice food court and wonderful fresh vegetables, etc.

Traveler's tip on shopping

The metrocenter mall is one block away. Large grocery, several restaurants and many stores. Oriental food is prevalent within walking distance of hotel, except in metrocenter.

Peter P from Palo Alto, CA does not recommend this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
3 4.0 2.0 2.0 2.0
Posted: 23-Aug-07

Disappointed

We stayed five nights for a short vacation in Vancouver. The room we were given was small with old and tired furnishings and was overlooking a parking lot. The front desk upgraded us to a suite for an additional daily charge and the view was much improved but the furnishings remained sub-standard. The rooms were clean but attention to detail was missing -- we had unsightly dirt (or mould) around the fittings in our tub/shower. The staff were helpful and most courteous and the hotel has free parking. It is difficult to understand how this hotel rated four stars from CAA.

Traveler's tip on recreational activities

The hotel is located in the suburb of Burnaby -- not an optimal location if you are visiting the city of Vancouver -- approximately 30 minutes drive to downtown.

Mickey G from Houston, TX recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 4.0 4.0 5.0 5.0
Posted: 15-Aug-07

Excellent Stay in Vancouver

We enjoyed our stay in Vancouver, partially because of this hotel, which is conveniently located near the SkyTrain. The service was excellent and the place was clean.

Traveler's tip on dining

Several places to eat are nearby, including a super supermarket.

Chris C from Exeter UK recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 1-Aug-07

Great place to stay, interesting surroundings

My wife and I were here for one night, the Hotel is great....the cost was very competitive for such a high quality. The staff were very efficient and the valet parking guy was the best....he was so efficient and helpfull...he earned that tip!! The hotel is situated in an area that appears to be a ’Little Saigon’ as we walked through a covered walkway into the Crystal mall next door and found a treasure trove of Asian food establishments. There was a great variety of ethnic foods, we had a great time choosing and everybody was friendly...although we did look like two Caucasian tourists who had got lost!! The sights, sounds, and tastes of the food court were amazing!!

Traveler's tip on saving a few bucks

The Asian food is delicious and cheap!!

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