(Rates from $55.25)
Radisson Casa Grande Juarez
Ciudad Juarez self-catering property with a health club
Ciudad Juarez
This Ciudad Juarez property is located near American Consulate.
See this hotel on a mapSwimming pool
Recreational amenities at Radisson Casa Grande Juarez include an outdoor pool, a health club, and a fitness facility. Other amenities include a restaurant, a bar/lounge, and a business center.
More hotel informationRefrigerators
Guestrooms offer cable television and air conditioning; rooms also include refrigerators and microwaves.
More room informationTraveler Opinions: Hotel review summary of Radisson Casa Grande Juarez, Ciudad Juarez Hotel
| Overall satisfaction | 80% of travelers (4 of 5) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 3.4 | 3.8 | 3.8 | 3.8 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Radisson Casa Grande Juarez in Ciudad Juarez
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Will return
The staff was courteous and friendly. The hotel features a nice restaurant and bar and the food was good and plentiful I will be returning this next week.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 3.0 | 5.0 | 3.0 | 5.0 |
staff training needed
Upon arrival we were asked to open a tab to cover expenses like breakfast, bottled water, etc. and did so. They couldn’t figure out how to activate our key and had maintenance let us into our room - they said they would send up the key in a little bit. The key never came and the lights do not work without the key. The first room we went to had dirty bedding so they switched our rooms. Three hours after arrival we went to see about our key and the person at the front still couldn’t figure out how to use the activation machine. He found someone to help him so we got our key. When we had breakfast in the morning, there was big confusion about pay. They didn’t record that we had an open credit on account so the restaurant charged us seperately from that. Same with the bottled water. We made sure they found our credit to close the open account as it was charged to our credit card yet wasn’t available for what we opened it for. They did find it and credit it properly. It seems the front desk staff would benefit from additional training to properly manage the client needs.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 4.0 | 4.0 | 4.0 | 4.0 |
Great Hotel
The hotel was very clean and maintained, however the staff’s hospitality really made our stay special.