Traveler ratings summary of Hilton Hanoi Opera, Hanoi Hotel
| Overall satisfaction | 80% of travelers (8 of 10) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 4.1 | 4.3 | 4.4 | 4.1 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Write a review of this hotel (You may be required to sign in to verify your stay)
Individual ratings and reviews
All reviews displayed below have been submitted by customers who stayed at this hotel. Only the 10 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 1 | 1.0 | 1.0 | 1.0 | 1.0 |
Way behind the times
This is supposed to be a 5 star hotel, but it does not offer Internet access in its rooms. I tried to connect and was charged $15 (an "automatic" charge each day even if you only peek at one email). The hotel is large and impressive from the outside, but the decor is outdated and a bit cheesy, the Musak played in the elevators is annoying, the professional services only provided at inflated additional cost (at a time when smaller hotels already offer free wireless or even computers in the rooms). We booked here to use the gym, which was the only thing about the hotel which was reasonably good. The breakfast is full of packaged products rather than fresh ones, and the food we had at this hotel was high priced and not especially good.
Traveler's tip
Avoid this hotel. There are many better options at lower prices
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Hanoi Opulence
This hotel lived up to the hype that I heard about it before going. It is definitely a 5-star hotel and well-worth the price. The lobby is incredibly beautiful and the rooms are great. The breakfast that is included is unbelievable! A huge selection of different types of food and all delicious. I enjoyed my stay greatly!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Amazing
The service was amazing, very nice hotel with a very location
Traveler's tip on dining
Green Tangerine, an excellent chance to try the fusion of French and Vietnamese cuisine.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Services are extraordinary
Different from "Hanoi Hilton", Hilton Hanoi Opera is everything you need for business travel. Services at hotel are extraordinary. Great room, food, location and best of all is the staff. We certainly will stay at Hilton again on next trip.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 5.0 | 5.0 | 3.0 |
CENTRAL LOCATION
Rooms are a little smalls, staff are friendly and speak good english. food quality is no real good.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Good location and friendly staff.
The hotel is located next to the Hanoi Opera and within a 5 minute walk from a street full of great art galleries. The staff was helpfull and friendly. The hotel food was good, choice of Vietnamese or Western cuisine. The driver of the Hilton car from the airport to the hotel offered to make a little detour through the city on our way to the hotel, to help us get oriented and get a first glance at the center of Hanoi.
Traveler's tip on shopping
Great location, close to all the high end Vietnamese art galleries.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 5.0 | 5.0 |
will definitely go back!
hotel is central to my business needs. staff are friendly and speak good english. food quality is good though price is on the high side. would definitely recommend for both holiday makers and business people alike.
Traveler's tip on local attractions
if you want to see more of hanoi, don’t miss out on the famous old quarters. fabulous local food and good shopping. make sure you bargain and the people are polite.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 2.0 | 3.0 | 3.0 | 3.0 |
Time for a makeover
Compared to the 100+ year old hotel just down the road Hilton has a long way to go to match its charm and character. The service is very bland. They do well to make you feel like you could be in any other city in the world, which I think it is a shame considering its location. I would definitely try to stay somewhere more creative next time I visit such a magical city.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Perfect Location to explore Hanoi.
Hotel excellently located, with in walking distance of old Hanoi and the central places in the guide books. Staff very friendly and helpful.
Traveler's tip on saving a few bucks
Take a piece of fruit back from breakfast, good for a snack when on a trip.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 4.0 |
Good location, worth the money
We were only there for one night, but they allowed us to check out late to accommodate our later flight out of Ha Noi. We did have to pay for an extra half day, but it was still helpful. We were also able to walk to most of the big sights, and it was a very comfortable hotel. I would certainly suggest it for anyone looking to enjoy the sites of Ha Noi. There might be cheaper options, but at least with the Hilton you know what you will be getting.
Write a review of this hotel (You may be required to sign in to verify your stay)
Have a question or comment about this page? Let us know.