Taj Exotica
Aturuwella property with an outdoor pool
Traveler ratings summary of Taj Exotica, Bentota Hotel
| Overall satisfaction | 50% of travelers (1 of 2) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 3.5 | 5.0 | 5.0 | 5.0 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
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Individual ratings and reviews
All reviews displayed below have been submitted by customers who stayed at this hotel. Only the 2 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Beautiful Hotel and Friendly Staff
This was my second time at this hotel and both visits were really fun. The staff couldn’t do enough kind things for us. The person who complained about poor treatment of ’non-whites’ should have seen the diverse mix of people staying while we were there. I would guess the majority were Indian or Sri Lankan and the next large group were of Arabic decent (it was during the Eid Holiday). I saw everyone getting kind and attentive care.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 1 | 2.0 | 5.0 | 5.0 | 5.0 |
Great place to stay, as long as you are not a dark local person...
Stayed at this beautiful hotel with my partner, who is a local Sri Lankan. He was told at the door that he could not enter - they assumed he was my driver or tout, etc. It took ten embarrassing minutes of explaining at the door (and intervention by a more senior manager) that we were staying together in the hotel before they would let him in the front door. They repeatedly asked him "You are Sri Lankan, aren’t you...?" If the hotel was built for white people only, they should at least post a sign outside. The manager provided a quick, half-hearted apology. However, the staff only served me a welcome drink at reception during this apology. We would have stayed at another location had we not already pre-paid for the room. The staff here mean well, but have obviously not been trained well. I complained to the hotel officially in writing, though I received no response.
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