(Rates from $69.99)
Quality Inn Massena
Massena property with a restaurant
Hotel restaurant
Quality Inn Massena provides a restaurant, complimentary breakfast, and a bar/lounge. Other amenities include high-speed Internet access and a 24-hour front desk.
More hotel informationMicrowaves
Guestrooms have cable television, complimentary weekday newspapers, and free local calls; rooms also include microwaves, coffee/tea makers, and shower/tub combinations.
More room informationTraveler Opinions: Hotel review summary of Quality Inn Massena, Massena Hotel
| Overall satisfaction | 80% of travelers (4 of 5) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 4.0 | 2.8 | 3.0 | 3.0 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Quality Inn Massena in Massena
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 1 | 3.0 | 1.0 | 1.0 | 1.0 |
Will find somewhere else in the area
Checked in, loud busy and felt like a college dorm or city apartment bldg. The woman at the front desk claimed the hotel was completly booked when I asked if I might change rooms. It was 80 degrees in room all night and she had a staff member bring me a small fan, as the HVAC was not working. In AM, day staff apologized.. not sure if I’d try again.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 3.0 |
Not bad, not great.
I stayed here because my daughter had an athletic event nearby. The room was very small, but would have been comfortable for 1 person. For two people, it was a challenge. Also, the walls were paper thin. Unfortunatley, the room next door had their TV on ALL night and we could hear every word. Needless to say, our sleep was not great. Otherwise, it was clean and in a good locationl. Free breakfast was ok.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 4.0 | 5.0 | 4.0 |
Clean, convenient hotel.
Best hotel available in a tiny, old town. Fitness room very limited ... a broken elliptical but good treadmill. Decent food from attached restaurant and adequate free continental breakfast. Room temperature was excellent and easy to control.