Sheraton Maui Resort & Spa
Kaanapali resort situated on historic Black Rock
Kaanapali Beach
This 26-acre beachfront resort offers access to Kaanapali Beach. Guests can snorkel within steps of the resort, walk to Whaler's Village shops, or golf at Kaanapali's championship courses.
See this hotel on a mapNightly cliff dive
Honoring the royal heritage of Pu'u Keka'a (Black Rock), one of Hawaii's most sacred cultural sites,the Sheraton Maui Resort & Spa celebrates the past with a nightly cliff diving ceremony with torch lighting and oceanfront luau.
More hotel informationPremium bedding
Rooms feature signature Sheraton Sweet Sleeper (TM) pillow-top mattresses, furnished lanais, and LCD flat-screen TVs. Rooms and suites offer views of the ocean, beach, lush gardens, or pools.
More room informationTraveler Opinions: Hotel review summary of Sheraton Maui Resort & Spa, Kaanapali Hotel
| Overall satisfaction | 90% of travelers (483 of 531) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 4.4 | 4.5 | 4.6 | 4.5 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Sheraton Maui Resort & Spa in Kaanapali
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 5.0 | 5.0 |
very nice, but
The hotel was very nice. Our "upgrade" was good for us, but others might have found the 1/2 mile trek to the pool , restaurant , and lobby from the room intimidating and confusing. The hotel is in a very nice location , with a wonderful 1 1/2 mile walk along the beach beside many lovely resorts. My only issues were with the checkout. I was charged for bottles of water that were in the room and not labeled that there was a charge for them,. When I informed the desk clerk that there was nothing on the bottles to indicate there was a charge for the water, she still charged me for the bottles of water. That doesn’t indicate that this hotel wants to keep guests happy and encourage them to return. The other issue was with the computer in the lobby to print boarding passes. This computer should not be in an open area when guests might have to enter credit card numbers and passersby can see confidential information. While I was using the computer there were 2 interuptions in service and I was uncomfortable that my information could be accessed. I got no help from the front desk personnel in this regard. The breakfast buffet that was included in our package deal was very good.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Maui , Yes we found Paradise!!!!
Hotel very nice, paid extra for partial ocean view, however, it was extremely partial....... and no balcony space to sit out on , in our particular room, hotel very nice, clean, but kind of small...... Overall, very nice, and if you get a chance to go to Maui...... go , you will find your Paradise here on earth!!!!!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Great Hotel - FANTASTIC
Reception was very helpful, changed room as we had LOUD next door guests
Promotions
Sunsational Savings
Book a stay in a Sunsational Savings rate category for travel now -
December 23, 2010 and receive:
Minimum 3-night stay required for stays through December 23, 2009 and January 4 - December 23, 2010; minimum 6-night stay required December 24, 2009 - January 3, 2010. Credit has no cash value and cannot be redeemed for cash. Not combinable with other offers. Based on availability and blackout dates and are subject to change without notice. Other restrictions may apply.
Complimentary meals for children 12 and younger
One child per paying adult will enjoy a complimentary meal at Keka’a Terrace and Black Rock Steak & Seafood. Offer combinable with Sunsational Savings.
Certain menu restrictions apply.
