Traveler ratings summary of Halekulani, Honolulu Hotel
| Overall satisfaction | 96% of travelers (24 of 25) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 4.7 | 4.6 | 4.8 | 4.8 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
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Individual ratings and reviews
All reviews displayed below have been submitted by customers who stayed at this hotel. Only the 24 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Great Spot for Fancy People
Loved the Halekulani. We stayed there for our honeymoon on the recommendation of numerous people. It was clean, nice, comfortable, the on-site restaurants are great - no complaints at all! And they even give you a little gift every night at turn-down...thought that was a sweet touch. Highly recommend House Without a Key for breakfast buffet every morning. We were not there for a Sunday morning so never tried the Orchid Buffet but it is supposed to be the best on the island. Enjoy!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Wonderful
We stayed at the Hilton a few weeks earlier - this place had it all over them! The food was amazing, views from most rooms. We got a really good deal and ended up having a ball.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Return Visit Guaranteed
The hotel staff was very friendly and knew my wife and I by name when they greeted us. Very knowledgeable and always willing to help. Beautiful hotel right on the beach with a pool and restaurants that were highly maintanined. They definitely will have our business back whenever we go back to Hawaii.
Traveler's tip on getting the most out of your stay
To get the most out of your stay, I would consult with the Concierge like we did. They were very knowledgeable and told you what they had heard and what they themselves have tried.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 2.0 | 2.0 | 1.0 | 2.0 |
checking was slow and terrible
There are plenty of availabe rooms. and I stayed for three nights and no up grade etc. It is not too inviting for the next trip which will be in Oct.
Traveler's tip on saving a few bucks
Stay in other hotel because this is out of date and over charged.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Awesome! Cant say enough bout this hotel!
Gorgeous hotel! Beautiful grounds, very helpful and courteous staff. Not much actual beach at hotel, but we tanned at the pool and the ocean was just a few steps away. Room was terrific, view was spectacular. Wow! Staff made us feel special, not like just another guest. Turn-down service, little gifts each day, paper each morning. Cant wait to go back!
Traveler's tip on getting the most out of your stay
Had breakfast at Denneys right across the street, half the price of the hotels restaurant. Plenty of shopping and restaurants within short walk. Went to Pearl Harbor on city bus ($2 each way pp), but it took forever and we had to stand most of the way. Taxi was very expensive, would recommend renting a car.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Ohaus Best Hotel!
The Halekelani is by the far the nicest hotel on Wakiki! It has the best pool/grounds of any 5 star hotel on Ohaus famous beach. You are treated like Kings and Queens. The only place to stay when visiting this island.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 5.0 | 5.0 | 5.0 | 5.0 |
Good place to stay
The room had a very nice view from the pool and the beach, it was always clean and comfortable, the staff was attentive and efficient. The Concierge is excellent. The happy hour is unforgetable, with the hulla dancers and very good musicians. Only the restaurants recepcionists made mistakes about our partys reservation and let my husband waiting for me inside the restaurant and I was kept waiting for him outside.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Best in Waikiki by far
Weve been to Waikiki several times with various different size parties and budgets, so weve seen a pretty wide range of options there. Halekulani is by far the best, but of course we spent more on this trip too. Use the concierge service for any questions or needs, they were fantastic and always happy to help.
Traveler's tip
Tip the housekeeping staff! They clean up after you every day, leave a little something on the pillow to show youre not taking them for granted.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 4.0 | 5.0 | 5.0 | 5.0 |
Great Hotel in Waikiki
The grounds of the hotel are really nice, the service is good, and the rooms are really nice and clean. We loved the little things they leave every night for turn down service.
Traveler's tip on dining
You have to go to Nobu which is accross the street from the hotel. It has a nice ambiance and really good food.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Awesome Experience!
This is truly one of the finest hotels in the world! The service is flawless, the staff impeccable. From the ice buckets being filled twice daily to the fresh orchids on our pillows each evening, the amenities here make this my first choice on Oahu. Its also within walking distance to many sites and excellent shopping. This place is first class all the way!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Cant wait to go back for my anniversary!
Oh my God! It was paradise on earth! I really enjoyed my stay at the hotel. Not only because I got engaged, married, and was on my honeymoon there, but because everything was so exquisite. Especially the bed, how compfortable was that?! I didnt have a problem with the time change. I love that they leave little gifts on your bed, so you cant wait to get to your room. The restaurants have the sweetest food. What a delicacy! The staff was very hospitable and friendly. Oh and the view, the view from my room (which was quite large) was just breathtaking. Perfect for pictures! I miss it, I cant wait to go back!
Traveler's tip on shopping
I would really recommend this hotel for a romantic get away, thats in the center of it all!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Thoroughly Enjoyable
A restful and elegant environment. Rooms were very nice, uncluttered, quiet, with many thoughtful touches. Our room had a beautiful view. Service was expert and we never waited for anything. We ate at all the hotels restaurants, including La Mer and Nobu (in a sister hotel across the street), and each was enjoyable in every respect. It was great to be steps away from all the action of waikiki, yet able to retreat into the restful elegance of the halekulani.
Traveler's tip on getting the most out of your stay
If youve had a hectic day in Waikiki, dont miss afternoon tea at the hotel.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Excellent service and a fantastic hotel
The staff and service makes your stay amazing! The oceanfront room view is beautiful.
Traveler's tip on shopping
The Ala Moeana Center is a shoppers dream.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Satisfied
I enjoyed sitting around the pool. If one wants to sit on the sand, this hotel is not for you as the beach is small. Both the service and food were excellent.
Traveler's tip on dining
There are plenty of restaurants within easy walking distance.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 5.0 | 4.0 |
pretty good, but not best.
Very nice, but serious want of stuffs(especially pool bar stuffs.) Rooms are very clean, but old and too small as a five star hotel.I thought that its about time to renew this hotel.(at least TV and carpet.)
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Will stay there again.
This hotel was clean and organized. All the staff are exceptional. Lot of the staff knew us by name.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Hawaiis Most Impressive Hotel
The service at the Halekulani was impeccable and completely over-the-top!!! We would recommend this hotel to anyone interested in a truly relaxing and luxurious experience.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 3.0 | 4.0 | 4.0 |
Could be better
have stayed here at least 5 times. Overall is the only top notch hotel available in Waikiki. The room is relatively small and room design/amendity are dated. Bathroom and sleeping area are divided a closet with a sliding door. Sound proof is poor. An upgrade of the room is required. Hotel service and atmosphere are great.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 5.0 | 3.0 | 5.0 | 5.0 |
Excellent service
We had a wonderful week - the staff is superb without exception. The food is generally good and the French restaurant is even better than most restaurants we have visited in France. The hotel is by no means stunning or particularly luxurious but they have many personal touches that elevate it to what one might expect from a top class hotel.
Traveler's tip on shopping
Take your passport and/or tickets with you when you shop as there are a number of Duty Free benifits available to you in the luxury stores if you live or are travelling on outside of the US.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Magical Place
This is the kind of hotel that anticipates your needs before you know you have them. The staff is amazingly helpful and a joy to deal with. The hotel is lovely, restaurants wonderful - we tried all but the Jazz or tea place. Our room was large and luxurious. Each day there we received some kind of gift from the hotel- a lovely fruit and cheese plate the first night, champagne the next, a gift-wrapped conch shell the next and so on.
Traveler's tip on getting the most out of your stay
We highly recommend this for those celebrating a special occasion as they will go out of their way to make dinners special and romantic with little complementary extras like champagne and special desserts etc. If you are going to splurge, this is the place to do it.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
worth every penny
it was a wonderful experience for my girlfriend and i while staying at halekulani. it was convenient to the shopping strip and to several restaurants. everything was breath-taking. from the pool walk to the beach front to the spa there. everyone there was friendly and very helpful in every way. not to mention, a complimentary bottle of champagne was sent to my room on my birthday.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 5.0 | 4.0 |
Nice big city hotel
Very nice hotel, very formal with dress codes for the restaurants, a bit anachronistic at the beach. The service was excellent, but overall it was not as comfortable as our resort stay on Maui.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Halekulani--No Ka Oi
Secluded Waikiki yet best beach location there--the old Aloha, serene, efficiently American but with all yhe feel of a superb Asian rendevous--still THE HOTEL on Oahu to our taste.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
First Time to Oahu, Only hotel I will ever stay at on this Island
We got in on a late flight, check in took approx 2 minutes, they took all our bags before check in and walked us up to our room and showed us around, 2 minutes later all of our bags were brought up... the concierge was there whenever we needed anything, House without a key has an excellent (albeit a little pricey) breakfast buffet. One of the other hotels restraunt Orchids has excellent dinner (again a little pricey). If you go please try their coconut cake!! I must mention the elevators, theyre very fast, getting to the top floor in merely seconds! Checkout was VERY easy, our bill was ready for us to sign and a taxi with our bags in it already as soon as we walked out... Every night for turn down there would be a new "gift" on our bed...a nice touch... this hotel is literally right on the beach, it would seem that every room at least has a partial view of the ocean.
Traveler's tip on local attractions
Rent a car, theres shopping local to the hotel that you can go through in a day. International marketplace is nice to visit for souveneirs and such. There was construction on the street in front of the hotel at the time of our visit. You couldnt hear it most of the time. It was noticable though when we had our patio door open. Theres a Dennys across the street, be prepared to wait no matter what time of day
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