The New York Palace
Palatial hotel across from St. Patrick’s Cathedral
Traveler ratings summary of The New York Palace, New York Hotel
| Overall satisfaction | 98% of travelers (161 of 164) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 4.7 | 4.8 | 4.8 | 4.8 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
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Individual ratings and reviews
All reviews displayed below have been submitted by customers who stayed at this hotel. Only the 25 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 5.0 | 5.0 |
WONDERFUL
Our stay at the beautiful NY Palace was over the weekend of Oct. 17. We reserved an executive level room with access to the executive lounge. The Palace staff upgraded us to the 34th floor with an amazing view overlooking the very center of Saint Patricks Cathedral. The room was very spacious, quiet, clean and comfy. Linens were changed every day. When you push the "privacy" button, house keeping will not disturb you at all. The staff is gracious and eager to please. A couple of doormen/bellmen were rather stiff...some uniforms were not fresh. Over all, they were quick and helpful. There are NO coffee-makers, but room service delivers quickly. The buffet breakfast in the lounge was delicious...bacon, ham, sausage, eggs, potatoes, oatmeal, yogurt, bananas, blueberries, raspberries, blackberries, OJ, pastries and more. Mornings are a little busy. The mid-day snack/lunch included tasty sandwiches and fruits. We requested 2 glasses of wine and it was served immediately at no charge. In the evening there is an open bar with wine, beer etc. No finger foods... only chips and nuts. Cookies, teas and coffees are always available. Its a great deal even if you only have breakfast and a little wine before dinner. Cheese burgers in the bar were excellent. We had to spend most of our time in the hotel and totally enjoyed it. Next visit, we might try something in the middle of all the action.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 3.0 |
It neat and good location
This is great hotel.Quite good loction and comfortable decroration. You can esay shopping with your spouse.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 4.0 | 5.0 | 5.0 | 5.0 |
Great hotel and spot
The room was agreat size, very nicely appointed and excellent bathroom. Nice north midtowmn location. Id definitely stay there again for the right price.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
wonderful food, good service, comfy hotel
We had a lovely stay at the Palace Hotel. When our plane was delayed for over a day, the hotel graciously waived the change penalty and allowed us to change our reservations. The hotel asked if we were in town for a special event and comped us drinks in the bar for the birthday we were celebrating. We usually prefer Asian-owned hotels or chains because of the quality of service provided, but the Palace was a treat.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
It was lovely in every way
From the time of our arrival up to our departure, everything was great. The employees wer very pleasant and friendly and very helpful. Will definitely stay there again - plus, its in a great location.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Grand Time
The hotel room was very clean and the bed very comfortable. It would have been nice to have coffee/tea in the room. The location was perfect -- walking distance to broadway district and to Central Park.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Beautiful Architecture
Beautiful hotel, staff & experience.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 5.0 |
The hotel is nice, but nothing special for 4*
The hotel staff is perfect, really very friendly and helpful. This is what I liked. As for the hotel - the carpet looked not too fresh (but still nice). The room service was very different from day to day. On one day it was extremely nice (above epectations), but on the other day it was average. And this did not depend on tipping. In case if there would be no that nice day, we would not even know that it could be so nice. Summary. Do not expect something unique - the hotel is OK and is typical 4*, nothing special. The good thing is the view to the Cathedral. We were staying in executive room and our friend in Towers. Towers is a little bit nicer but almost the same (difference is in room size and Aqua di Parma toiletteries). I have seen better hotels of the same star level. Personally I will not stay here again, as I like either hotels with more character, or with more "value for money". Still let me stress, NY palace is nice and the staff is perfect, really helful, friendly and open, still did not like the carpet (it should be cleaner) and the whole impression. I liked the lobby, but room is really nothing special and you feel that millions of people used the room before you.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 4.0 | 5.0 | 4.0 |
Great place to stay
NY Palace is a great hotel to stay, very centrally located with very good service. The room was quite spacious even of the view was half blocked by a brick wall. Only problem was the bathroom with drainage problem in the shower.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 4.0 |
Great Hotel/Great Location
This was our first trip to NYC and a friend recommended this hotel. The service was great. The mattress was not the best Ive ever slept on but it pretty good. Two blocks from Rockefeller Center and shopping is very close. Our rate was very good for the level of service/quality of hotel.
Traveler's tip on dining
Restaurant Mahoney & Pokory (I think I have this right) next to Hotel had great steaks. It is expensive but very good.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
A hidden jewel in Manhattan
We were upgraded to the newer wing above 45th floor. Rooms are big, service is very good, linen and sheets clean. Parking garage right next door. Walking distance to most attractions.
Traveler's tip on getting the most out of your stay
Try breakfast down the block on Madison called Europa. Cheap , freshly made and tasty. Ate once in the Hotel restaurant. Food is OK, but unnecessarily expensive. Will not recommend.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
A True Palace ...
The name says it all! Impeccable service, amenities and more, and a beautiful view overlooking the Cathedral. Could not have been better.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
a palace
Great location & service, classy landmark hotel, close to most of Manhattans business and leisure activities -
Traveler's tip for business travelers
they should have free wifi all over the hotel, not only at the lobby!!!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
GREAT PLACE
THE GREATEST PLACE IN THE WORLD TO STAY. EVERYONE AND I MEAN EVERYONE WAS SO NICE. JUST DONT TAKE A CAB. USE PARTNERS EXECUTIVE TRANSPORTATION AS YOUR WAY AROUND TOWN. IT WAS WELL WORTH THE MONEY. MOST OF THE PLACES YOU CAN WALK TO BUT IF YOU NEED TRANSPORTATION USE PARTNERS. THE HOTEL FOOD IS A LITTLE EXPENSIVE, I WOULD GO TO BURGER HEAVEN WHICH IS ABOUT 3 BLOCKS DOWN THE STREET FOR BREAKFAST. WE LOVED THE PLACE. WE WILL BE BACK NEXT YEAR.
Traveler's tip
JUST BE PREPARED TO WALK. TIME SQUARE IS ABOUT 5 BLOCKS FROM THE HOTEL.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Wonderful place to stay!!
This hotel was probably the nicest I have ever stayed in. The rooms were large and very comfortable.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
will return
Been there before. This time for a sad occasion. Had a room in the Towers which was a bit over the top for me as I have stayed on lower floors with great satisafction.
Traveler's tip on dining
Use Starbucks on 50th street for breakfast
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 5.0 | 5.0 | 4.0 |
Fine hotel in the heart of Manhattan
The Palace is a beautiful hotel right in the midtown. It has a classy feel to it. The rooms are clean and large enough. The gym is great and they dont charge a daily use fee. There is not really a good bar area and I didnt eat at any of the restaurants. However, the outdoor patio area looks great and serves food. Not cheap, but a great hotel.
Traveler's tip on shopping
The American Girl Superstore is right around the corner on 50th and 5th.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Pure luxury
The hotel was luxurious and opulent from top to toe. The service was excellent with lots of efficient staff on reception and concierge. The location is perfect as other visitors have commented often. In the room, the bed was sooo comfortable and the molten brown goodies divine. All in all a very luxurious experience.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Superb Service
If you are looking for comfortable, clean rooms with excellent service, the New York Palace Hotel is the place for you. I was extremely impressed by the complete hospitality shown by the entire staff!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
New York Palace Hotel
The hotel is not particularly impressive on entry, actually looks a bit old. There are two parts to it, the main hotel and the Towers. We were in the main hotel, not a great view onto another building wall but the rooms were fine - largish room, clean, reasonable bathroom but not a very modern appearance. I think the Towers side is more modern and probably more appealing for that. Well located though and only 15mins walk to Times Square, 10 mins to the start of the shops on 5th Av., 5 mins to Rockfeller Centre . I would probably look for something more modern next time. Reasonable value.
Traveler's tip on getting the most out of your stay
On your first day, do the NY open top Bus Tour, 2 day pass, and do the full route and orientate yourself. You can hop off and on these. Good value and informative. Walk the Village areas, enjoy the river walk and the restaurants. Buy cheaper theatre tickets at the Times Square box office for on the day shows. Walk as much as you can..worth it.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Beautiful hotel
Great friendly service, but a terrible martini
Traveler's tip on recreational activities
Broadway & Statue of Liberty CROWN tour
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Lovely Hotel away from the glitz and noise.
This was our first trip to New York and opportunity to stay at this hotel. The staff was very courteous and helpful to we novice tourists. We were a little unprepared for the cost of hotel dining and spent all of our time dining at local restaurants-which were pricy also. There was no availibility of free coffee in the lobby or in the room so Starbucks was Plan B-across the street on 51st. Overall it was a terrific hotel with a great view on the south west side corner rooms. We would stay there again.
Traveler's tip on dining
Be sure to have reservations made at the restaurants because we saw several patrons turned away. Especially if you are attending a Broadway show in that area. Your Hotel Conscierge will be a great help here.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
New York Palace -- Excellent !!
We have been to NY several times, but this is my first stay the the New York Palace. What an outstanding Hotel !!! The Staff was exceptional, the hotel was beautiful and location was great. Rooms are large and very comfortable. We could not have been more pleaseed ! My only suggestion.....leave a little room in the refridge for guest to use ..
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Excellent!
We were so pleased with the Palace! Concierge and housekeeping were wonderful and so helpful! Everything was beautiful and clean! Would stay again!
Traveler's tip on dining
The hotel food prices were slightly ridiculous. Plenty of good places around the hotel. Save a few hundred bucks.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Impressive service in New York.
The location is great for getting to shopping, subways and other famous sights. We booked a room that included the exec. lounge - breakfast, mid-day snack, cocktails/horsderves and dessert hour. This is the best value in town. The room was well appointed and staff was very helpful. We would definitely stay there again.
Traveler's tip on getting the most out of your stay
Book the exec. level to include breakfast, it will start your day off right and is a bargain.
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