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Click a topic below to quickly find the help you want.
Selecting a location
There are several ways to search for an accommodation. Select from the following options:
- In a city, which indicates that you want to find an accommodation located in or near a city. Type the city name in the Other city box. For smaller cities that may not have accommodations listed in our database, you may want to type the name of a larger city nearby to broaden your search.
- Near an airport, which indicates that you want to find an accommodation located near an airport. Type the airport name or code in the Airport name box.
- Near an attraction, which indicates that you want to find an accommodation near a city or a major attraction, such as Disney World in Florida, U.S., or the Eiffel Tower in Paris, France. When you type the name of the city or major attraction in the Attraction name box, the search results will show not only accommodations in the city where the attraction is located, but also in nearby cities. Keep in mind: We may not recognize lesser-known attractions.
- Near an address, which finds accomodations near an exact address or intersection.
Traveling with children
When traveling with children, provide the number of children in the Children drop-down box. You'll then be instructed to provide the children's ages at time of travel.
Booking multiple rooms
To book multiple hotel rooms, select the desired number of rooms from the Rooms drop-down box. You will be asked to specify the number of adults and children that will be staying in each room.
More search options
Click More search options to request a desired hotel class and lodging preferences, and to search for accommodations with a particular name.
Keyword searches
If you know one or more words in an accommodation's name, type the word(s) in the Hotel name box. For example, you might type "Astoria" to find The Waldorf Astoria.
Hotel class (star ratings)
We take an objective approach in rating hotels. For any particular hotel, we consider a wide array of factors, including ratings from independent ratings systems, media recognition, and post-trip surveys of our customers.
All these points of data (at least three and as many as 12 for each hotel) are plugged into a weighted formula, which calculates our star rating.
These calculated ratings are then reviewed to help ensure they reflect any current developments or changes occurring since the compilation of the rating.
In cases where the available data is insufficient to meet our standards, we make an effort to perform additional research, including further review of media and additional visits to the property.
We may also consult members of our editorial team for factual information regarding a hotel.
Because we take great pride in the objective nature of our ratings system, we neither take business considerations into account when computing any given rating, nor do we use ratings as a negotiating strategy with suppliers.
HOTEL CLASS
A hotel's star rating is an indicator of the general quality of a particular hotel, and is wholly dependent on the data available to us.
The descriptions below indicate what you should be able to expect from a hotel in each of the star classes.
These descriptions provide general data, based on the many sources of information that go into our star rating.
Circumstances such as ongoing renovations, overbooking, and specific guest needs can affect the quality of your stay.
(Be sure to let the hotel know any special requests or requirements you have at check-in.)
Star ratings do not necessarily reflect all the amenities or services that might be available at a hotel, and some amenities and features may not be available in every room or at every property with a particular star rating.
The features and amenities described here are often not available at vacation rentals, condos, inns, bed-and-breakfasts, and other specialty lodging.
Economy: 
A one-star establishment is expected to offer clean, no-frills accommodations with minimal on-site facilities for the budget traveler for whom cost is the primary concern.
Guestrooms generally are small, functionally decorated, and may not have a private bathroom, in-room telephone, or amenities. On-site dining is usually not available.
Public access and guest reception may not be available at all hours.
Value: 
These limited-service establishments are expected to offer clean, basic accommodations.
These properties may offer some business services but generally lack meeting rooms, baggage assistance, and full fitness and recreation facilities.
On-site dining is usually limited to coffee or Continental breakfast service. Guestrooms generally offer private bathroom, telephone, TV, and limited amenities.
Quality: 
Three-star establishments place a greater emphasis on style, comfort, and personalized service.
They generally feature on-site dining room service, a pool and/or fitness center, a gift shop, and may provide baggage assistance.
Conference rooms for meetings and extended services for business travelers are usually offered.
Guestrooms offer more extensive amenities and more careful attention to decor and comfort.
Superior: 
These upscale establishments usually offer a fine-dining restaurant, lounge, and room service with extended hours.
Service features usually include baggage assistance, concierge service, and valet parking.
A conference center with up-to-date technology and full business services are usually offered.
Public spaces and guestrooms are thoughtfully designed and constructed with high-quality materials.
Guestrooms generally offer stylish furnishings, high-quality bedding and bath products, and a wide array of amenities.
Exceptional: 
The finest hotels in the world. Five-star lodging is characterized by luxury appointments, superlative service, and the highest standards of comfort.
Five-star hotels offer originality in architecture and interior design, high-grade materials in construction and décor, and such special touches as fresh flowers and plants in abundance.
These properties also maintain a high staff-to-guest ratio, gourmet dining, and 24-hour room service.
Guestrooms offer ample space, the finest furnishings and decor, premium bedding, and luxury bath products.
Room amenities generally include high-speed Internet access and CD and/or DVD players.
Five-star resorts may offer additional recreation facilities such as tennis courts and golf-course access.
On-site spa services, a top-notch fitness center, and a pool are generally available, as well.
Not rated:
These hotels have not yet been rated.
Half-star ratings
We have adopted the half-star as a unit of measurement in our five-star scale. The great variety of property types, the wide array of amenities, and the range of property-class characteristics around the world require a classification system of greater precision, which the half-star provides.
Customer support
With Expedia, you're guaranteed customer service 24 hours a day, seven days a week. You can use our
feedback form
to send us e-mail for help at any time. We always put our toll-free telephone number at the top of your itinerary. You can also find our number on the
Customer Support page.
If you have any questions or concerns about your itinerary, our service representatives will be ready to assist you.
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