This could have been a 5-star experience if it wasn't for the incompetent staff in the hotel restaurant and the lack of responsiveness by the hotel management. The room was great, top class on an international standard. The food quality in the East Side Restaurant was outstanding and the drink selection enjoyable. Nice also to have a 24hr gym available on site. Unfortunately, the table service in the half empty restaurant was the worst I have seen in more than a decade of travels across Europe, Asia, and North-America. Ridiculously long waiting periods were interrupted only by episodes of incompetent service that crossed several lines of bad conduct. Particularly memorable was the reaction of the waiter when I notified him that the cappuccino I had to order twice before it finally arrived was served cold. He suggested I would get a hot one the next time I ordered one and, when asked if he was serious, argued "Yes, another colleague worked on this order for me, so I don't have any impact on whether it arrives hot or cold." The entire experience to order and consume a main meal and a desert with corresponding beverages stretched over two hours due to the negligence of the floor staff and would have taken even longer if I wouldn't have eventually taken the initiative to walk up to the front desk to pay my bill. I have sent emails to the hotel and to the restaurant plus notified the reception desk of my experience upon my departure. It's been three days without any response yet.
Traveller from US
Situated in Offenbach am Main, this hotel is within 3 mi (5 km) of German Leather Museum, Frankfurt Cathedral, and Museum of …More
The hotel is comfortable and located in a quiet residential neighborhood but at certain times if you leave the window open you can hear airplanes flying overhead because Frankfurt airport is a hub. Like other hotels in Europe don't expect a porter to carry your luggage to your room.
You can request one if you need help.
Traveller from miami
Situated in Offenbach am Main, this hotel is within 1 mi (2 km) of Wetterpark Offenbach, Wochenmarkt Offenbach, and Alter …More
When we checked in it was a bit of a ghost town, very very quiet and no other cars or guests to be seen. But if you want a comfortable quiet hotel, this is definitely it. We only stayed 1 night while passing through, but it was an easy 5 minute walk to the train station to get to Frankfurt. Nice big room, dated but clean, reasonable breakfast.
Traveller from Australia
Located in the heart of Offenbach am Main, this hotel is 0.5 mi (0.8 km) from German Leather Museum and 3 mi (4.8 km) from …More
The room was comfortable and modern and had a mini fridge inside the room desk. It also had a nice well decorated bathroom. The staff was very courteous and accommodating. Two things of note is guests smoke in the hotel and the internet is classic dial up speed. I enjoyed my stay and cost was a good value.
Traveller from Minot North Dakota
Located in the heart of Offenbach am Main, this hotel is within a 10-minute walk of Alter Friedhof and Wochenmarkt Offenbach …More
The single room I had was small but that is so in Germany and you pay single rate and it had all you could need for your comfort. It is in a commercial street and in short walking distance to the center, bus subway or even train. I can recommend it and I will stay again.
Located in the heart of Offenbach am Main, this hotel is within a 10-minute walk of Wochenmarkt Offenbach and German Leather …More
Located on the south banks of the Main, Offenbach was once a leading exponent of the leather industry, the history of which is exhibited in the German Leather Museum. The Isenburg Castle now houses the Design University and there are two other impressive castles, the Rumpenheimer Schloss and the Büsing Palais. A former synagogue is now the Capitol concert hall and the famous Bieber's Tower is near the stadium.