“Felt incredibly unsafe at the hotel, staff were routinely seen on the phone, listening to music, laying around in the lobby, stealing food from the buffet, coughing on the buffet, and more. The “cleaner” picked up garbage without gloves then touched the elevator buttons, and everything smelled so strongly of cigarettes and urine. When I asked for a refund so we could go elsewhere they declined.”
“Felt incredibly unsafe at the hotel, staff were routinely seen on the phone, listening to music, laying around in the lobby, stealing food from the buffet, coughing on the buffet, and more. The “cleaner” picked up garbage without gloves then touched the elevator buttons, and everything smelled so strongly of cigarettes and urine. When I asked for a refund so we could go elsewhere they declined.”
Ellia