“The hotel is generally quite good. The main advantage is its great location, which is very convenient. The check-in waiting time was a bit long. I had booked a room and breakfast online, and it took a long time for the entrance staff to verify my reservation before guiding me to my seat at breakfast, which was quite embarrassing. The Black security guard at the hotel entrance was very kind and helpful, assisting me in finding an Uber that had gone to the wrong location.”
“We were not given the correct room. Instead of a suite we had a rundown room with the smell of smoke and pillows that were pancakes. We checked out after one night and are still trying to get a refund for the rest of our stay. Customer service was not helpful and said she would have to check with her manager. No thank you !”
“I checked into the hotel around 1 AM on January 26 and checked out at about 8 AM on the same day, having stayed for the night of January 25, during which a significant snowstorm affected much of the U.S. (my flight was canceled, very chaotic). The hotel is new and appeared to be well-maintained, with comfortable rooms and facilities.
However, what truly stood out during my stay was the exceptional service provided by the reception clerk, whose name I unfortunately do not know. As a foreigner……