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The staff was great. Check-in was easy. The room was nice. The beds were like sleeping on concrete.
We stayed here two nights, it was comfortable, nice beds, TV, fridge, large bathroom, and overall a large room. However, it is a big hotel with many buildings, we had to walk about 10mins every time we wanted to go to the restaurant, pool, or to get the shuttles. The only park close by is VolcanoBay. ...
Loved our room, very quiet and peaceful, however we were not pleased with breakfast.. a “pay” breakfast should’ve been way better..
I'm not really sure what people were complaining about. If you don't pay for a 5 star hotel, quit expecting a 5 star resort! The hotel was clean, the room was clean, the bathrooms were good, and there is a breakfast restaurant, bar by the pool, and a small store for miscellaneous stuff. Yes, the ...
Hotel room was just ok, the bath tube was a mess! Instead of replacing it, they painted it and it was pealing, also very slippery when I got in I almost fell. Bed was comfy and clean.
Hotel is very nice but bring your own soap and shampoo. If there is a drop of shampoo left in the extremely small bottle they do not give you another one. Front desk people are very nice.
Nice staff and good complimentary breakfast. Had some damage from hurricane but only slightly inconvenient for guests.
My experience at Summer Bay was wonderful. The staff was very helpful and friendly. All the amenities were great as well. I went on vacation with my grandson, my daughter and her husband and we just had an amazing time. I would recommend this resort to everyone.
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