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The breakfast that was included, you could only select two things on the menu. kind of misleading. Hotel was nice area was nice and quiet good parking. Kind of out of the way if that is what you are looking for but not far from downtown or Rock & Roll Hall of Fame.
The hotel staff is very accommodating. In the morning when we went down for breakfast my wife decided to sleep in a little bit so I took my two kids down to get breakfast. They saw that I was struggling with several things and they helped watch my kids while I got food and even cut my youngest one ...
Easy check-in, clean room, pleasant staff, great breakfast selection and happy hour snacks. I also enjoyed the exercise room equipment. Convenient location to Cleveland and Freeways.
I had reserved 2 rooms & the staff worked hard to get me the rooms next to each other. We ran into a wrinkle when the AC was broken in one of the rooms but the staff was responsive & apologetic. They moved us into a new room quickly & managed to keep us close to our family! The pool wa beautiful ...
The newer hotel was clean. Like all Springhill Suites, the room was small with one TV. The bed was hard. As a family of 4, we had to request extra towels repeatedly. They normally leave 3 towels. The breakfast was ok. We went out for breakfast after trying it twice. The coffee was good.
I will recommend this hotel to anyone . The free food was good and staff was veey helpful.We stayed 2 nights .I will stay there again if I ever go to the Cleveland Zoo again
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