“Couldn't get hold of transport when flight came in late at night. Started doubting. On drive over website said last check in at 12 - flight in at 12:30 but did tell 2 different staff we were coming in late. Worried we weren't going to have the room we reserved.
SARAH was amazing, no attitude, no blame, no "why didn't you". It was such a relief on how she treated us, it was emotional! She was awesome. We troubleshot the issue to get to the bottom of it. Just truly a great Manager. ……
“Couldn't get hold of transport when flight came in late at night. Started doubting. On drive over website said last check in at 12 - flight in at 12:30 but did tell 2 different staff we were coming in late. Worried we weren't going to have the room we reserved.
SARAH was amazing, no attitude, no blame, no "why didn't you". It was such a relief on how she treated us, it was emotional! She was awesome. We troubleshot the issue to get to the bottom of it. Just truly a great Manager. ……
Edith