“Staff did not clean the room two days in a row despite confirming at the front desk that we needed it clean. Had to call 4 times and walk to the front desk.
They told me they would credit the resort fee and did not until I asked again. ”
“the upper management is terrible. they were shirt staffed . the day of checkout we left our room to load the car before we checked out and they deactvated our key.
mind you it was 3 hours before our 11 am checkout time.
never again will i stay in a holiday inn”
“They overbook It and promise give refund. But they don't give me back the money. And terrible service. So slow transfer us to another hotel at 1 am. The staff don't show any sorry!”