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The staff was great with our entire family (5 siblings and families). We were in a triple the first three nights which was a large room and quite comfortable. The second stay we were on the 6th floor which was not so great but we made do.
Nice hotel, very cozy small rooms. 5-10 min walk from all the action in Newtown Edinburgh, 15 min walk from train station.. very friendly staff.
Location was everything with this hotel - otherwise it would have been fairly mediocre. Tons to do around it and Edinburgh Castle was within walking distance - however, the hotel sits much lower than the area across the park from it so I would not suggest staying on Princes street if walking uphill/stairs ...
Hotel under new management and being refurbished, my room and bed was clean and comfortable. The staff seeing I was disabled were exceptionally helpful and would have done anything for me. I don't have a bad word to say about it or them.
Stay could have been improved if Staff were aware of IT issues concerning reservations on consecutive days and Contactless/PIN card payments.Staff said issues would be highlighted at Management level
We spent a total of 5 nights at this hotel. We found it very convenient to get to the sights we wanted to see. Most were within walking distance. The tram was handy for things further away. We found it disappointing that many of the front desk staff didn't have more knowledge of the surrounding area ...
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