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My travel partner and I were set to be in Hartford for 3 days, 2 nights. We opted to stay at the Goodwin. When we arrived, the room we were given did not have working heat. The repair person came to our room right away, but was unable to fix the problem. During the time period when the repair person ...
The hotel is fine. I've no complaints, but the bar closes early. I'm a late-night kind of person, so most of the dining/drinking amenities were of no use to me.
this hotel has an excellent front desk employee named Francis. I have been a manager in the customer service industry for 40 years and Francis is excellent at representing Radisson Hotels. He deserves a raise.
The staff was very friendly, professional and courteous. The room was spotless, the bed very comfortable and all amenities exactly as shown in the ad. Will definitely return to this hotel and others in the Wyndham chain.
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