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Great view from the rooms. Clean facilities if not a little sparse. No amenities such as shampoo, lotion etc in the rooms. No bar fridge - would have made the stay better if we could have bought and stored snacks in the room. No tea or coffee making facilities. Staff friendly, and service was good. ...
We were impressed by the size of the room and bathroom. The view was of the lake from the room was breathtaking. The sheets and towels left something to be desired and though I didn't have hot water they sent someone immediately to fix it.
The facility was amazing for the price! Clean, comfortable, friendly staff, close to activities, panoramic views, free amenities: jacuzzi, sauna, and kayaks! A true little gem.
A very good hotel - we stayed on the 14th floor with incredible views over the lake. The hotel was almost completely empty as we stayed at the end of the season - which felt a little strange. The food and service was excellent - superb pool area and very clean. The location is very peaceful - about ...
Staff were very helpful, allowed up to check in early, and upgraded our room into the more quiet courtyard. Room was clean and as advertised. Pool unfortunately was not full or running.
Amazing landscapes around every corner. Breathtaking views from the hotel rooms of the lake and gardens below. Great staff. Spent just a day or two wandering around the gardens and admiring all the parrots and indigenous birds. Sculpture and Art throughout the hotel as well. Felt like staying inside ...
We had some communication issues on arrival (we have no Spanish and the staff have limited English). The triple room we had booked for our children was assigned already, so we were given two others at no extra cost. The next day we were allowed to chose which rooms we wanted to keep. Staff were helpful ...
Stayed there and rented a meeting room for three days for a company meeting. Room equipment (projector, mic, sound, etc) worked well and food and coffee breaks were excellent and delivered on time. The hotel is a bit old and run-down and could use some remodeling. Location is great within walking ...
This historic hotel is well- located and within minutes of walking distance, you are at the center of the city. The hotel is clean, rooms are clean and quiet, and the breakfast is included. Staff is very friendly and helpful and assisted me with the shuttle for our next destination.
The hotel is very good with a breathtaking view of Lake Atitlan. The location is great within a short walk distance to Calle Santander for local shopping. The gardens are beautiful and well maintained by Don Tomas. Our room was comfortable and clean. The staff provided great service. The restaurant ...
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