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Nice hotel with fully equipped amenities. Outstanding view of the West Lake . The only negative point is the poor location with limited restaurants and shopping for tourists, only for locals. Poor neighborhood but safe .
Stayed 3 nights here .Liked the location close to lake . Staff not that helpful and breakfast very basic . Room was big and good air cond . Lots of restaurants walking distance in Tay Ho area .
Sunny was simply phenomenal. She sets the standard for customer service. She took care of every need/wish we had and was very helpful with the taxis of Hanoi insuring we would not be overcharged.
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