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Staff were excellent. Excellent tours and services. I rated cleanliness a 4 only because the screens were dirty, but I am not sure how often they would need cleaning in that environment.
We had a great stay. All of the staff were fantastic. Food excellent. Tours with Luis and captain Danny were a once in a lifetime experience. We still don't know how they can spot some of the animals. Sloths, monkeys, Jesus Christ lizards, caimans, toucans, green herons, little blue herons, tiger ...
Excellent concentration on detail and the service staff was very helpful and attentive. Food was great and the accomodations were kept very clean and comfortable. Transportation to and from the hotel was also commendable and on time.
Manager Bernardo was helpful in organizing our time in Tortuguero. Excursions can be booked through the lodge (via Bernardo) or in town. However, it's recommended to book your excursion through the lodge and pay a little more to ensure your excursion is legit. We did the canal tour and turtle tour ...
Neither the Expedia or the Lodge website was clear in letting us know that this Lodge is All inclusive. Included in the cost is: - Pick Up & Drop off from San Jose, but they can also pick up/drop off at the restaurant where they stop for Breakfast/Lunch. - A tour Guide, you are broken into groups ...
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