“Our room was damp and smelled musty. The carpet was outdated and did not feel clean. The bathroom ceiling had dark spots on the ceiling that appeared to be mold. The beds were stiff and uncomfortable and the pillows were flat and small. This was the most uncomfortable sleep I’ve had in a hotel room. We left the hotel two days earlier than our planned departure. We booked another hotel nearby.”
“AVOID THIS HOTEL
One of the towels provided had a brown stain that was extremely ugly (doubt it may be undesirable marks, with a bad smell). What's worse is that I discovered it after shower when I was using it. This was unacceptable, especially for an esteemed vacation house like this.
When I reported the issue to the front desk during check out, I received no apology and was told that no compensation could be offered because the booking was made through a third party (on Expedia), and the……
“Everything was great my only reason for the 3 stars is the bed/pillows. After the first next my back was in so much pain I wasn't able to do everything I was hoping for.”
“Black mold in shower, around 1pm water was only lukewarm. Tried to check out early and the manager was unacceptably rude about. We’ve stayed here last few summers, this was the last time… lost business.”