"Nice hotel with beautiful surroundings"
I was a little nervous before our trip (My son's wedding took place there), because the reviews go from excellent to poor. our personal experience (my husband's and two daughters') was good, nice rooms, pretty good food, beautiful beach, great surroundings. But then my daughter's boyfriend arrived 3 days later, and then we understood how the reviews can be so different. Our experience checking-in was was smooth, his took a long time because it seemed like the girl on the from desk when he arrived, did not really know what she was doing, and we can accept that, but the attitude was the wrong one, he was trying to find us, and she just couldn't seem to handle it, when he finally made it to his room, his bed sheets had a terrible mildew smell. So there, two completely different experiences! I believe people need to be trained in customer service, we did find some very nice people, but I think that was just their nature. the concierge service in our buillding was pretty good, particularly helpful was Edwin, but we heard from friends that others didn't provide the correct information. We had a TERRIBLE experience with the RUDE waiter in the Italian Restaurant, but the food made us forget. and by ALL MEANS DO THE DOLPHIN EXPERIENCE. it is really worth and the personnel there were the nicest of the entire hotel.
Traveller from San Diego, CA