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Regency Country Club, Apartments Suites - Arona Hotels
Rating: 4.0 Stars
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Regency Country Club, Apartments Suites

Calle Armiche, 1, Arona 38652 - Map
"Selling room types they dont have"
Would have been 5 out of 5 had there not been an issue with our room. We booked a 2 bedroom luxury apartment with a view. On arrival we were told there had been an issue with our room and as way of compensation they had given us half board for the duration our stay. They then escorted us to what can only be described as a basement flat. No sunlight coming in the windows whatsoever, with a view of the main walkway and bins! We came away in February to get some sun and had booked a room with a view for a reason! After some back and forth with the reservation manager including us threatening to check out with a full refund she miraculously found us a room with a lovely view (albeit it was a 1 bedroom appt instead of 2). We have stayed at the Regency before so we knew how clean the whole place was so after our move we had no other complaints really. The staff are extremely helpful and friendly. Just a shame they are selling room types they dont have, to some maybe this wouldnt have been an issue (I noticed another family in the basement flat a few days later). They need to sort this out, it would make me weary about booking with them again.
Traveller from GLASGOW
This family-friendly Arona apartment is located near the airport, within 1 mi (2 km) of Jungle Park and Camel Park. Los …More

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    Chayofa 4 Star Hotel Options

    Chayofa Four Star Hotel Information

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