“Excellent location. Room was nice and comfortable.
One issue - the wash basin in the bath room did not drain well and there was blockage. As a result there was some smell coming off the bathroom.
Shower door did not close well - as a result there was water leakage”
“We stayed for three nights. Absolutely amazing hotel. Staff were amazing and specially we need to mention our butler, Sakunthala and she was great and made our stay extremely memorable and special. Food was amazing too. We wanted to see Kandy perahara and the general manager immediately contacted the manager from queens hotel Kandy, who got us excellent seats to watch the perahara. Staff were so friendly and made our trip truly enjoyable.”
“Clean and crisp is no small feat in a hotel room in Sri Lanka. This hotel was near spotless. My only problem was the room window opened to a concrete wall, a sad thing when Kandy has so many wonderful views. The staff was wonderful and the Tables restaurant upstairs did have great atmosphere with wonderful views. ”
“الفندق جديد
والغرف ممتازه
الاكل الغداء بارد
الفطور ممتاز
اداره الفندق تحتاج الى تدريب اكثر مع انها تحاول تقديم الخدمه لنزيل
الإجمالي جيد اتوقع بعد عده اشهر تتحسن الخدمه مع كثرة الممارسه
”
“We arrived on location 2 hours prior to check in from à long 5 hour drive. Our driver told us there were many traffic jams along the way so we were not sure about ETA. Upon arriving at the hotel, we were asked to wait in the lobby only to be told our room was not available as they had a group of people that would only come back in the evening so we were redirected to another - unsuitable- hotel for our specific needs. The hotel manager told us they they had already issued the refund for our stay……