I was on vacation in Durban with my mom. I booked a room with two beds but when I arrived they only had rooms with one queen bed. I was a little disappointed about this but the next day after breakfast we went back to our room only to find our room cleaned and our bed changed. I was very impressed with how quickly they worked to fulfill my request.
Breakfast was included in my booking. It was supposed to be a buffet according to the booking but apparently if the hotel isn't filled to a certain capacity they don't do the buffet. This ended up being ok because they had some good items on the menu and a cold meats, fruit, cereal bar. I was very happy with the food.
The staff were amazingly friendly, from the receptionists to the servers and bar tenders. We enjoyed to free shuttle to the nearby beach and Gateway mall. There aren't any restaurants in walking distance to the hotel but the mall has plenty of eating options. It's currently the biggest mall in the Southern Hemisphere.
The rooms were kind of small, but extremely clean. Bathroom and rainforest shower was good although the there was a funny smell from afar from time to time. Furniture, bedding and decor were relatively modern. The lobby area and restaurant were very well decorated. It really did give it a modern, boutique feel.
I would recommend this hotel if traveling without children.
Traveller from Houston, TX
This family-friendly La Lucia hotel is located near the airport, within 1 mi (2 km) of Umhlanga Hospital, Kwazulu-Natal …More
The room was great and the staff we dealt with were mostly friendly. The check-in was not great, insufficient people on the desks and the room was not ready until 3pm. Which negatively affected our plans significantly.
The cost of breakfast is nothing short of daylight robbery. You can get a very hearty breakfast at various well known restaurants across the road in the shopping centre for less than a third of the cost charged by the hotel, so you have to wonder why anyone would eat at the hotel.
The location can be a bit noisy at night given the proximity to the Gateway Shopping Centre, but generally it quietens down after about midnight.
The rooftop pool is quite small and really only good for a minor dip to cool off.
I probably would stay at this hotel again, but I definitely would not be eating breakfast here.
Traveller from UK
This family-friendly Umhlanga hotel is located by the sea, within a 5-minute walk of The Barnyard Theatre at Gateway and …More
the staff were really amazing...the attention to our check-in, comfortability and help were exceptional.
i will definitely stay here again..its close to everything i needed..travelling with a 5 year old..so we didnt need to walk far to places..the beach ..
Traveller from Johannesburg
Nestled on the beach, this Durban hotel is within 1 mi (2 km) of South Beach, Sahara Stadium Kingsmead, and uShaka Marine …More
I love this hotel, I've stayed there twice. Vusi (the concierge), is amazing. Thankfully, I've been given the a room with a balcony both times I've stayed there, and I have to say, the rooms are fantastic. Staff and service are great, food is awesome, facilities and amenities are worth every cent.
Traveller from Hamilton, ON
Located in the heart of Berea, this hotel is 0.7 mi (1.2 km) from Musgrave Centre and 2.6 mi (4.1 km) from Sahara Stadium …More