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On arrival I was greeted by very friendly, professional staff and this made me feel very welcome and appreciated that I was using this hotel which I would definitely stay at again.
It was very good it was close to our rental car return and it had a shuttle to the airport that was convenient and economical. The restaurant was also nice .
We had trouble adjusting the room temp, too cold. Maintance man had to be calledx2. Then there was a delay at check out. Other wise the place was attractive, clean, and the restaurant was good.
One night stay overall a good hotel handy to heathrow
Had a 6am flight with family , arrived late. Hotel appeared good in general and flight crews were also staying there. Some criticism though: 1.No parking available, moved to stay at some separate area to the side of the hotel. Advertised as £10/night parking , this was free. 2.VIP + email said discount ...
It was very pleasant and the room is very clean and classy. Eye catching style as soon as you walk in. The outside could be improved to look less grey. Apart from that it is good.
Staff treated us like royalty, would stay there again. It was nice not to have to battle traffic before catching our plane. Quality of hotel and staff combined with location make this a winner.
Great staff! Really went out of their way to make us feel comfortable. The rooms are clean but could use some updating. The location is right across from the train station, but from the 5th floor, we didn't hear any noise. The corridors are very long so it takes awhile to get to your room depending ...
The hotel is convenient and clean so good for an overnight stay before a flight. The reception is understaffed and therefore slow but otherwise friendly. The male bar staff let the hotel down. There were two female bar staff who were running around waiting on tables, but the guys behind the bar were ...
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