“The staff were excellent and couldn’t be more helpful. The lobby and bar areas were nice. We had to change rooms as our first room wasn’t clean. We were moved to a better room only to find scaffolding being put up outside our room on the first day.
We went out for the day and when we came back there were workmen on the scaffolding. We decided to pack up and go home a day earlier than planned. We only stayed one night when we had paid for two. We won’t be going back to this hotel. It needs to……
“If you value the suspension in your car then avoid the long potholed drive up to this property!
On arrival it transpired the lift was not working and no-one appeared the whole weekend to investigate or repair. No idea how long it had been broken. No apology was given when we arrived. We were simply directed to the staircase to get to our room on the 2nd floor!.
No idea when the skirting boards in the room was last cleaned.
The shower in the room was scalding hot one minute and freezing cold……
“Excellent location and setting.
Staff excellent.
Steam room out of service in the spa.
Room could have done with some tlc - eg crumbly walls around where curtain hooks and the tv cable have been put in.
TV in the room didn’t work.
No decaf tea bags so got charged £9.35 for two decafs in the sitting room.”
“This is a fabulous hotel. Friendly and helpful staff, very good food, comfortable and well appointed rooms. Great location on the Northumbrian coast in a village which is a delight to walk round.”
“I stayed in the dog friendly room which was ok but not great. The carpets were stained and when we first walked in the room we could smell dog it wasn't a fresh smell. There was a half used toilet roll in our bathroom and no fan so it steamed up quite quickly. The room was at the bottom of the beer garden so was very noisy which wasn't that much of a problem.
We ordered food it was very fast and efficient, large portions and reasonably priced. The sun was in the beer garden all day. Staff very……