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Everything about this hotel is lovely with EXCEPTIONAL customer service and staff except one thing. We went to the spa and spent a lot of well earned money for relaxation. The zen lounge is the area that you wait in after using the facilities and before you receive your services. It was awful. Inwasvin ...
Had really great experience except dinner . my wife and sister plates was not so good and we told this to supervisor and she act like nothing happened and they still bill us
Superb facility with only 15 villas. Marvelous restaurants, as secluded as you are likely to discover. Each guest has their own golf cart for transport. Vanderbilt mansion is the motif for the architecture.
We had a great stay. The hotel proximity to Metro rail and to downtown was a big plus. The room was great but the only one thing my wife and I didn't like was the pillows they are very uncomfortable otherwisw everything was fine.
Very beautiful property with clean, nice rooms. Amenities are overpriced, however. The breakfast buffet set me back almost $40. All I had was coffee, fruit, and oatmeal. The restaurants are nice and food delicious but simply costs too much. A soda should not cost $5-$6. Period.
I've travelled a lot in my life, but I have to say that our stay here was hands down the best experience I ever has when it comes to hotels. Perfect location, great room, amazing amenities and extremely lovely staff. We had a blast and I highly recommend this place to anyone!
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Miami is a city where celebrities and tourists alike go to bask in the sunshine.
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