“We were only in Florence for a day and the Radisson was a great pick to park and take a tram to the city center. The hotel was so nice , comfortable and the bed and pillows were the best in Rome. There was only one problem. As Americans we didn’t know you had to insert the key card in by the door to make the lights and AC work. We checked in at 11 and called and went to the front desk to ask for help. They never told us what was wrong or come check our room . The person at the desk said to……