“Very disappointing stay considering paying up to Euro 1500/ ++ per night
F&B
- 2 out of 3 restaurants are booked for event and not available to guest
- Food quality is subpar (from breakfast to dinner)
Spa
- Spa is fully booked for the entire weekend (no slots reserved for in house guests), we asked during booking whether spa needs to be book ahead and was assured availability upon arrival
- Heated pool temperature is lukewarm at most
Room
- Sound proof in bedroom is very poor, you can……
“Very disappointing stay considering paying up to Euro 1500/ ++ per night
F&B
- 2 out of 3 restaurants are booked for event and not available to guest
- Food quality is subpar (from breakfast to dinner)
Spa
- Spa is fully booked for the entire weekend (no slots reserved for in house guests), we asked during booking whether spa needs to be book ahead and was assured availability upon arrival
- Heated pool temperature is lukewarm at most
Room
- Sound proof in bedroom is very poor, you can……
“Euro 180 is charged for private boat trip but no English speaking guide, no welcome drink or fruit basket in room considering 5 star and nearly 500 euro rate! Breakfast is good. Gym room is opened 9 or 10am, not designed for morning excercise purpose! Room reserved considered to be garden view but in actual, funny hotel back of house view! No show for one room, no consideration for partial refund or extend for future use- waste!”
“Euro 180 is charged for private boat trip but no English speaking guide, no welcome drink or fruit basket in room considering 5 star and nearly 500 euro rate! Breakfast is good. Gym room is opened 9 or 10am, not designed for morning excercise purpose! Room reserved considered to be garden view but in actual, funny hotel back of house view! No show for one room, no consideration for partial refund or extend for future use- waste!”
“Extraordinary stay! From the moment we arrived, the staff made us feel welcome, and the property was simply beautiful. The service was exceptional, and every detail made our stay special. Exceeded our expectations. Daniella in the lounge made our dinner enjoyable! We couldn’t have asked for a better experience! Parking too!”
“Extraordinary stay! From the moment we arrived, the staff made us feel welcome, and the property was simply beautiful. The service was exceptional, and every detail made our stay special. Exceeded our expectations. Daniella in the lounge made our dinner enjoyable! We couldn’t have asked for a better experience! Parking too!”
“Exceptional service - attentive, honest, responsive staff. Restaurant very pricy, but room service more affordable and delicious. Location is a bit off the beaten path, but with a little adventure you can get down to the center of Lugano.”
“Exceptional service - attentive, honest, responsive staff. Restaurant very pricy, but room service more affordable and delicious. Location is a bit off the beaten path, but with a little adventure you can get down to the center of Lugano.”
“We like this hotel very much.To choose right and good hotel would enhance travel expenses.we feel the hotel's staff knows what you need and serve more than you expect.
Try your best to stay with them.You wound get what you expect.”
“We like this hotel very much.To choose right and good hotel would enhance travel expenses.we feel the hotel's staff knows what you need and serve more than you expect.
Try your best to stay with them.You wound get what you expect.”
“Initially, I thought choosing this hotel and its location was an excellent decision. The location was convenient yet offered a great sense of privacy. The property itself was beautiful, and the food was excellent. However, I felt that the property's full potential was not being realized, and some improvements would make the overall stay more comfortable and enjoyable.”
“Initially, I thought choosing this hotel and its location was an excellent decision. The location was convenient yet offered a great sense of privacy. The property itself was beautiful, and the food was excellent. However, I felt that the property's full potential was not being realized, and some improvements would make the overall stay more comfortable and enjoyable.”