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Great variation in staff,some were excellent others were not there for the benefit of the guests. Access to fresh air ,and telephone system was defective and faults could not be rectified The city walking tour was very beneficial
Prestigious waterfront hotel, however the assistance that I received from Ryan, the concierge, made our stay an exceptional experience. His knowledge and willingness to help made all the difference.
wonderful. although in the city centre, you have a marvellous view of the Table mountain. Shuttle to the V&A every hour which is closeby. friendly staff.
We had problems getting the toilet to flush probably due to reduced water pressure either water shortage but the maintenance staff were excellent
Overall this hotel exceeded expectations. Staff were so friendly and helpful. The breakfast was excellent. Really enjoyed sitting on our large balcony overlooking the pool below. With the attention to detail and responsiveness of the staff, this small boutique hotel is well deserving of the 5 star ...
Excellent staff always helpful and polite. Room lovely great view of table mountain. Amazing time at hotel. Very minor complaint noise from pubs on long street.
Stunning views from hotel room and very helpful staff to help guide us with things to do in the area. Topped off with a massage in the room! Highly recommend this hotel.
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